Kristi Fitzpatrick Email & Phone Number

Whittier, Ca, Us

• Assisted with the customization of communication presentations using PPT. Able to identify key messages and portray them in a visually pleasing manner for branding purposes and uniformity. • Participated in the Change Agent Network (CAN) for the Oracle Learning change management efforts from preparing courses to migrate and communicate information for a smooth migration to help improve success for learners, managers, and the business. Created an overview guide to include easy steps and resources for reference on how to navigate and use the platform. Reviewed 236 OL courses associated with Global Support Renewal Sales organization, validate the accuracy of the content with Subject Matter Experts (SMEs), reviewed and branded all course materials with Redwood theme.• Learned Oracle Blogs platform to identify applicable posts for review to syndicate on the Premier Support blog. Documented and streamlined the process. Created an email template to standardize VP approval requests. Provided overview of blog metrics and the importance to our organization. Duplicated navigation process for Support Champions Social Media program.• Reviewed 7 webcast processes and combined into a standardized order of operations with easy references to links, step by step guidance, and visuals. Innovated process to incorporate automation efforts when possible using standard email templates, PPT decks, polls, notifications, and branding.• Learned Adobe Analytics to gain insight on customer traffic on websites. Created a metrics package to showcase analytics by quarter and fiscal year. Created a template for easy updates. Package includes stats for 21 URLs, blog metrics, and webcast metrics. Obtained Adobe Analytics training badge.

United States

• Led global User Experience (UX) project to turn off auto-acceptance for internal transfers in LAD and JAPAC. Identified regional point of contacts to participate with identifying downstream impacts, gaps in UX, and strategized enhancement requests with Oracle Applications Lab. Reviewed and updated all associated notifications and support resources.• Spearheaded a process for internal/external communications, notifications, stakeholder meetings, videos, and Knowledge Management articles as the process owner for AMER Communications. Expanded strategy meetings with Leadership to champion ideas, create content, and align best practices globally.• Established a content management process for functional area process documentation, training, and support resources for general HR inquiries. • Maintained and created content aligned with customer’s top inquiries, global & regional projects, and cross-functional continuous improvement industry standards.• Organized all functional area regional projects and initiatives from stakeholder meetings, kick-off, action plan, execution and closeout. Collaborated strategic plans to build better partnerships with our extended partners, organization, and customers. Developed project roles and identified talent to participate, enhance, and grow project skills.• Developed the HR Round table program with a team of 13 expert HR Services Analysts and Field HR Specialists. Branded a transparent team setting to build trust & rapport, discuss systemic trends, and share best practices. • Developed Pareto program to identify the top 10 customer inquiries using our tools to analyze the how and why behind their pain points, understand the trends, provide recommendations, and present findings to management and staff.

• Led AMER Standard Reporting project with a team of six. Compiled an inventory of 557 reports, standardized & automated three report packages for HR, Finance, and Operations into three packages and centralized a repository in OraDocs. • Established partnerships with Sales Intelligence, Data Governance, Finance VP, HR Privacy Teams, and cross-functional teams within HR Services. • Led regional cross-functional HR Location Code project with a team of five strategic partners in Real Estate & Facilities, Procurement, and HR. Created a standardized clean-up process. Validated and processed over 15K incorrect HR locations and several hundred HR location codes. • Led Workflow Standardization project with a team of five and identified a streamlined process to manage over 1,000 transactions a week for all LoBs (employee status changes and offers) submitted in HCM. • Established a regional quarterly program to provide systemic updates with Field HR and Recruiting. Coordinated logistics for a team of 12. Managed content, milestones, and deliverables for roughly 10 topics during a 60-minute discussion for all four quarters in FY22.

• Obtained proficient knowledge of accessing and maintaining employee information within the Oracle Systems (Human Cloud Management) for support of over 2,500 employees across the country.• Performed ad hoc reporting requests for the LoBs (HR, Legal, Finance, RE&F), as well as five HR Business Partners. Manipulated the data, conducted analysis, and provided recommendations to the business.• Created over 100 templates and applied them to communicate pertinent HR Policy & Procedure information to customers. Organized and shared best practices to provide continuity across the HR organization for efficiency. • Conducted thorough job eligibility checks by sourcing data from multiple systems for Hiring Managers, HR Partners, and the Recruiting team. Experience with full cycle recruitment process.• Provided support for a high volume of HR workflows (Offers, Transfers, Promotions, Increases, Status changes, and Employment Status updates) for over 2,500 employees.• Constructed a tracking process to monitor acquired companies’ transitional employment offers and details associated with 27 acquired companies, supported the employees hire to retire, and obtained approvals required to extend, accelerate, or exit transitional employees.• Coordinated team meetings with local Facilities including the organization of catering, offsite meeting spaces/meals, conference room necessities and agenda/speaker details. Organized agenda plan, team gifts, tools, and equipment necessary for the meeting.• Supported high volume employee inquiries (phone and email) and provided prompt assistance when coordinating with the appropriate team (Comp, Benefits, HR Services, Immigration, Recruiting, Training, IT, Payroll) for over 2,500 employees.• Assisted with Employee Relations issues for HR Managers. Pre-screened ER issue, provided notes and feedback, assisted with documentation and file requests.