Kristi Fitzpatrick Email & Phone Number

Philadelphia, PA, US

• Train new team members on product lines and procedures.
• Respond promptly and effectively to resolve escalated customer issues, maintaining customer satisfaction.
• Identify opportunities for system and workflow improvements, implementing changes to enhance team efficacy and performance.

• Effectively managed large amounts of incoming customer inquires via email, phone, and live chat.
• Acted as a customer liaison, providing accurate and efficient product guidance to address emerging issues and concerns.
• Documented all customer interactions and resolutions through our CRM system, maintaining comprehensive records for reference and analysis.
• Demonstrated proficiency in completing and processing phone sale orders, ensuring accuracy and efficiency in transactions.

Lancaster, Pennsylvania Area

• Provided exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.
• Acted as manager on duty as needed.
• Adhered to hotel credit policies and procedures, including credit card authorization, direct bill accounts, cash-payments, incidentals and deposits.
• Managed guest complaints, ensuring superior guest satisfaction. Documented all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
• Greeted, registered, issued room keys, and assigned rooms to guests in an efficient and friendly manner.
• Answered inquiries pertaining to the hotel and its amenities, local food, area attractions and provide travel directions.

Lancaster, Pennsylvania Area

• Greeted and registered all arriving hotel guests.
• Served customers breakfast and dinner in the restaurant.
• Striped and made beds, changed linens in guests room.
• Inspected guest rooms for cleanliness and appearance to signify completion of room.

United States

• Greeted and escorted guests to their table
• Interacted and assisted customers with questions and reservations on the telephone
• Delivered room service around the Eden Resort
• Provided excellent customer service skills while taking customer orders and presenting meals and drinks poolside

Philadelphia, United States

• Provided administrative assistance to instructor and participants during educational workshops
• Managed all client interaction and communication with participants for all of the centers seminars and workshops
• Marketed all events using Marketing Action Plan developed as the Event Planning Intern (See below)
• Prepared educational materials and handouts for each class and seminar before and after class
• Tracked all requests, client information and workshops through our internal database system, Neoserra
• Managed incoming payments and created invoices on the DestinyOne payment system

Philadelphia, PA

• Managed daily event registration on the Neoserra and DestinyOne systems
• Assisted with the planning, preparation and execution of events at the center
• Developed Marketing Action Plan strategies to inform potential and existing clients of upcoming events through social media accounts including Facebook, Twitter, & Constant Contact

Lititz, PA

• Provided customer service and assistance for purchasing movie tickets and theater gift-cards
• Cleaned and organized theaters after movies concluded
• Processed customer transactions and maintained a cash drawer of $1,500.00