Tom Chen Email & Phone Number

Irvine, Ca, Us

Remote

Riverside Ca

· Implemented new vendor contracts with companies such as Meijer, Off Broadway, DSW, and Boscov’s (3M in sales).· Assisted in creating over $1M of orders from Zappos, Scheels, and Shoe Sensation.· Served as primary company liaison with 10 outside sales representatives.· Active knowledge of the line and inventory levels throughout 3 years of selling seasons.· Generated records of wholesale marketing expenses for the 2019 Fiscal Year.· Assisted with capturing payment authorization through Authorize.net.· Assembled pre-orders, ensuring that hard copy PO’s were being received in a timely manner.· Audited monthly commissions reports to ensure accuracy.· Initiated monthly sales reports for sales representatives to view monthly accounts.· Coordinated data management of over 375 new customer inquiries per month.

Riverside

Answered customer inquiries through Zendesk. Used Confluence to communicate with the US team about issues. Used JIRA to communicate with engineering team in China to fix bugs. Daily team meetings to coordinate plans. Helped create brand FAQs to help assist customers with their questions. Coordinated events on the UCR campus to get students to test wireless speakers. Created flyers via Canva to help promote the events on the UCR campus. Tested physical speakers, ensuring that the quality was up to date. Tested the apps associated with the speakers, both from the App Store and Google Play Store, ensuring that they were functioning properly.Collected feedback from customer reviews of speakers, including from Amazon, the App Store, and the Google Play Store.