Kristi Glowacki Email & Phone Number

Manchester, Ct, Us

Manchester, Ct, Us

Connecticut, United States

•Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers•Identifies and resolves operational problems using defined processes, expertise and judgment•Investigate enrollment, billing, claim and/or customer service issues as identified and communicate resolution to customers•Provide feedback to team members regarding improvement opportunities•Provides expertise and customer service support to members, customers, and/or providers•Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership•Work within established procedures•Influence others to meet expected service levels and deadlines•Work independently•Act as a resource for others

Connecticut, United States

•Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence•Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider•Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance•Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools

Connecticut, United States

• Research and develop new treats using only the highest quality natural ingredients• Trim and prepare different protein sources (eg. chicken, beef, liver, hearts) to bedehydrated into mouth watering (for dogs) treats• Research and develop other dog related merchandise eg. soap, paw balm, shampoo•Marketed and sold at a variety of farmers markets and craft fairs• Partnered with local business to support local and organized nonprofit events• Cold called and marketed to local retailers to be sold wholesale• Currently sold in multiple local pet supply stores• Managed payroll and cash flow to ensure business was making money year after year• Managing documents submitted to and received from multiple state agencies• Filing electronic as well as paper documents• Business was cash flow positive each year in business• COVID complications have severely impacted sales

Connecticut, United States

•Treat patients on scene and en route to hospital in accordance with state, federal and localprotocols.•Provide skilled medical care to assist in the stabilization of patients after traumatic injuries,cardiac arrests, strokes, drug overdoses and other conditions.•Deescalate situations involving patients as well as family members in order to obtain vitalinformation necessary in treatment such as personal information and medical history.•Operate emergency vehicles safely and in accordance with state laws.• Thoroughly document physical assessments and patient care.•Recognize and utilize proper chain of command while maintaining a professionalrelationship with all organizations at an incident.•Clean, stock and disinfect emergency vehicles at the beginning and end of every shift toensure preparedness

Glastonbury, Connecticut, United States

•Assist nursing staff as needed with post operative recovery of patients•Enter the information on patient satisfaction cards into Excel to track the process of staff aswell as any improvements or compliments the facility may receive•Check paper and electronic charts for missing data•Review pathology results and enter adenomas into Provation system•File charts into chart room•Ensure discharge charts stay organized and each patient has the correct discharge sheet and informational material

Manchester, Connecticut

•Treat patients on scene and en route to hospital in accordance with state, federal and localprotocols.•Provide skilled medical care to assist in the stabilization of patients after traumatic injuries,cardiac arrests, strokes, drug overdoses and other conditions.•Deescalate situations involving patients as well as family members in order to obtain vitalinformation necessary in treatment such as personal information and medical history.•Operate emergency vehicles safely and in accordance with state laws.•Thoroughly document physical assessments and patient care.•Recognize and utilize proper chain of command while maintaining a professionalrelationship with all organizations at an incident.•Clean, stock and disinfect emergency vehicles at the beginning and end of every shift toensure preparedness

Bristol, Connecticut, United States

Assist EMT instructors in teaching hands on stations necessary for EMTs to receive their certification. Skills taught include:•Cardiac Arrest Management.•Bag-Valve-Mask Ventilation of an Apneic Adult Patient.•Patient Assessment/Management – Medical.•Patient Assessment/Management – Trauma.•Random Skill- Splinting, Bleeding control and shock management.

Hartford, Connecticut, United States

•Perform patient care under RN supervision•Assist in level 1 patients, full traumas, and core traumas•Perform EKG telemetry for up to 60 patients at once•Attach 12 lead EKGs and provide the copy to the attending Doctor•Test blood and urine samples using a Glucometer, iStat, and Clinitek•Proficient in the use of EPIC computer software•Provide training to visiting EMT students•Enter data obtained such as vital signs, lab results, patient encounters and other pertinentinformation into the correct patient charts in EPIC•Part of the “Fall Stars” team working with Nurses to reduce the risks and number of fallsexperienced by patients.

Southington, Connecticut, United States

•Check in OBGYN patients, collect balances, print lab orders, and schedule appointments for5 physicians, a midwife, a lab and ultrasound•Implemented changes to check-in procedures that saved the office $50/week for theforeseeable future•Assist medical assistants with procedure preparation•Reconciled differences between two billing systems that resulted in recoupment of as muchas $10,000 before going to collections•Performed billing and coding as required after minimal on the job training•Performed data entry regarding patient information and patient billing

Acting as third shift cashier.Responsible for assisting with inventory of products, stocking, and cleaning while maintaing a high level of customer service.