Christina Hirsch Email & Phone Number

Houston, Texas, United States

• Lead client facing meetings to gather functional and technical requirements ensuring integration and automation road map is aligned with the customers business processes and procedures
• Collaborate with in-house and 3rd party vendors while managing multiple interface accounts to keep projects on schedule
• Monitor KPI's related to EDI accuracy and timeliness to exceed 98%
• Work with business development leaders to identify, validate, and prioritize… Show more
• Work with business development leaders to identify, validate, and prioritize integration opportunities
• Define Gateway's XML messages standard for all B2B related messages

Houston, TX

• Lead SME for handling complex issues
• Document and communicate account requirements throughout the interface installation process
• Direct liaison with sales and customer ensuring their needs are exceeded ensuring 97% customer loyalty and satisfaction.

Houston, Texas, United States

• Utilize EDI data to increase auto rating for faster and more accurate booking and rating confirmations
• Collaborate with origin office for customer service issues such as rate discrepancies and special project cargo
• File quotations and Service Contracts for accounts located within Gulf and West territories

Houston, Texas, United States

• Develop and mentor new team to implement Booking, Contract, Track and Trace and Invoice EDI connections
• Maintain EDI connections ensuring internal and external KPI's are exceeded
• Work directly with end customers to assist with all facets of company website

Houston, Texas, United States

• UAT implementation of system enhancements on internal software
• Internal support help desk supporting 350+ users with a team of five employees
• Responsible for monitoring completion and record retention of area wide training records
• Train new employees on internal processes, basic system applications and all customer service tools
• On multiple project groups as Global material expert

Houston, Texas, United States

• Business Continuity Manager
• Responsible for creation, update and testing of compliance yearly to ensure customer business needs are met during natural disasters, company outages, etc. o Coverage and travel included, Dallas, New Orleans, Houston.
• ISO certified and responsible to conduct internal audits on a yearly basis to ensure company keeps 9001:2008 certification… Show more Business Continuity Manager
• ISO certified and responsible to conduct internal audits on a yearly basis to ensure company keeps 9001:2008 certification which covers six offices
• Conduct quarterly training of 350+ staff for retention of ISO policies o Risk Assessment and Opportunity area focal party. Dispute and Invoice Accuracy expert for Gulf and West Area
• On Global working group for enhancements and updates as needed Show less

Houston, Texas, United States

• First contact for supervisory functions of a group of 20+ employees
• Execute total import process from vessel manifest to intermodal coordination
• Work to resolve customer satisfaction issues while trying to minimize the effect on profitability
• Responsible for working with factories, customers, and vendors to ensure CTPAT compliance
• Liaison between export, intermodal, operations and accounting departments to ensure timely release of customer cargo
• Detention and… Show more

Houston, Texas, United States

• Coordinate with origin office for any customer service issues such as rate discrepancies and special project cargo
• Maintain relationships with and serve as key point of contact for 40 + VIP customers
• Team leader and first level support for customer issues before escalation to management
• Customs filing and compliance quality expert

Continued Education, Business Administration And Management, General

• Managing Multiple Projects and Responsibilities, Dale Carnegie • Leadership Within the Work Place, Dale Carnegie • Management, Conflict.

Education record