Christina Hirsch Email & Phone Number

Houston, Texas, United States

• Lead client facing meetings to gather functional and technical requirements ensuring integration and automation road map is aligned with the customers business processes and procedures• Collaborate with in-house and 3rd party vendors while managing multiple interface accounts to keep projects on schedule• Monitor KPI's related to EDI accuracy and timeliness to exceed 98%• Work with business development leaders to identify, validate, and prioritize… Show more • Lead client facing meetings to gather functional and technical requirements ensuring integration and automation road map is aligned with the customers business processes and procedures• Collaborate with in-house and 3rd party vendors while managing multiple interface accounts to keep projects on schedule• Monitor KPI's related to EDI accuracy and timeliness to exceed 98%• Work with business development leaders to identify, validate, and prioritize integration opportunities• Define Gateway's XML messages standard for all B2B related messages• Manage internal and external resources related to EDI Trading Partner and Transaction Set implementation Show less

Houston, Tx

• Lead SME for handling complex issues• Document and communicate account requirements throughout the interface installation process• Direct liaison with sales and customer ensuring their needs are exceeded ensuring 97% customer loyalty and satisfaction.

Houston, Texas, United States

• Utilize EDI data to increase auto rating for faster and more accurate booking and rating confirmations• Collaborate with origin office for customer service issues such as rate discrepancies and special project cargo• File quotations and Service Contracts for accounts located within Gulf and West territories

Houston, Texas, United States

• Develop and mentor new team to implement Booking, Contract, Track and Trace and Invoice EDI connections• Maintain EDI connections ensuring internal and external KPI's are exceeded• Work directly with end customers to assist with all facets of company website

Houston, Texas, United States

• UAT implementation of system enhancements on internal software• Internal support help desk supporting 350+ users with a team of five employees• Responsible for monitoring completion and record retention of area wide training records• Train new employees on internal processes, basic system applications and all customer service tools• On multiple project groups as Global material expert

Houston, Texas, United States

Business Continuity Manager• Responsible for creation, update and testing of compliance yearly to ensure customer business needs are met during natural disasters, company outages, etc. o Coverage and travel included, Dallas, New Orleans, Houston, Seattle, Corte Madera and Long Beach offices Quality and Environmental Manager• ISO certified and responsible to conduct internal audits on a yearly basis to ensure company keeps 9001:2008 certification… Show more Business Continuity Manager• Responsible for creation, update and testing of compliance yearly to ensure customer business needs are met during natural disasters, company outages, etc. o Coverage and travel included, Dallas, New Orleans, Houston, Seattle, Corte Madera and Long Beach offices Quality and Environmental Manager• ISO certified and responsible to conduct internal audits on a yearly basis to ensure company keeps 9001:2008 certification which covers six offices• Conduct quarterly training of 350+ staff for retention of ISO policies o Risk Assessment and Opportunity area focal party. Dispute and Invoice Accuracy expert for Gulf and West Area• On Global working group for enhancements and updates as needed Show less

Houston, Texas, United States

• First contact for supervisory functions of a group of 20+ employees• Execute total import process from vessel manifest to intermodal coordination• Work to resolve customer satisfaction issues while trying to minimize the effect on profitability• Responsible for working with factories, customers, and vendors to ensure CTPAT compliance• Liaison between export, intermodal, operations and accounting departments to ensure timely release of customer cargo• Detention and… Show more • First contact for supervisory functions of a group of 20+ employees• Execute total import process from vessel manifest to intermodal coordination• Work to resolve customer satisfaction issues while trying to minimize the effect on profitability• Responsible for working with factories, customers, and vendors to ensure CTPAT compliance• Liaison between export, intermodal, operations and accounting departments to ensure timely release of customer cargo• Detention and Demurrage expert Show less

Houston, Texas, United States

• Coordinate with origin office for any customer service issues such as rate discrepancies and special project cargo• Maintain relationships with and serve as key point of contact for 40 + VIP customers• Team leader and first level support for customer issues before escalation to management• Customs filing and compliance quality expert

Continued Education, Business Administration And Management, General

• Managing Multiple Projects and Responsibilities, Dale Carnegie • Leadership Within the Work Place, Dale Carnegie • Management, Conflict.

Education record