Kristin Cunningham Email and Phone Number

• Coordinated, tracked, and monitored tasks, actions, and projects using internal and external methods and tools including Microsoft SharePoint and the Correspondence Action Tracking Management System (CATMS).• Determines and communicates objectives, requirements, priorities, and suspense to the organization’s Action Officers on all staff actions to include requests from the Office of the Secretary of Defense, Joint Staff, agencies across the Department, and Congress.• Coordinated and managed IT system requirements for the Government, including IT systems needed by Government and contractor-support and developed mid-range and long-range projections of hardware and software requirements and periodic inventory audits.• Processed various human resource and security related actions and coordinated with the appropriate agency as required (e.g. Pentagon Force Protection Agency, WHS Human Resources Directorate, or the security element of WHS Enterprise Management Directorate), in support of personnel on the Government staff, i.e., access requests, visit requests, or transportation of classified materials.

• Coordinated and implemented AF/A3’s staff actions for USAF’s spectrum of operations; homeland defense, irregular warfare, special operations and personnel recovery, operational training, fighter force structure, space and cyber warfare, global capability and mobility to include joint and regional issues.• Determined and communicated objectives, requirements, priorities, and suspense to AF/A3 Directorates on all staff actions to include requests from the Office of the Secretary of Defense, Office of the Secretary of the Air Force, Joint Staff, Major Commands, and agencies across the Air Staff and within the National Capital Region.• Evaluated and made recommendations on the analyses, assessments, and actionable decisions by the AF/A3 Directorates on assigned tasks concerning USAF operations, plans, and requirements.• Provided administrative, clerical, technical and analytical support and research for AF/A3 Task Management Tool (TMT) staff actions (200+/monthly).• Managed quality control and serves as senior editor on all staff action correspondence including Unclassified, Sensitive, and Secret documents, readiness, training and operational products, Memorandums of Agreement/Understanding, and publications.• Recommended step-by-step instructions to workflow managers, division chiefs and action officers across AF/A3 to develop task deliverables and staff packages in accordance with Headquarters Air Force operating instructions and policies.

• Coordinated and implemented AF/A3’s staff actions for USAF’s spectrum of operations; homeland defense, irregular warfare, special operations and personnel recovery, operational training, fighter force structure, space and cyber warfare, global capability and mobility to include joint and regional issues.• Determined and communicated objectives, requirements, priorities, and suspense to AF/A3 Directorates on all staff actions to include requests from the Office of the Secretary of Defense, Office of the Secretary of the Air Force, Joint Staff, Major Commands, and agencies across the Air Staff and within the National Capital Region.• Evaluated and made recommendations on the analyses, assessments, and actionable decisions by the AF/A3 Directorates on assigned tasks concerning USAF operations, plans, and requirements.• Provided administrative, clerical, technical and analytical support and research for AF/A3 Task Management Tool (TMT) staff actions (200+/monthly).• Managed quality control and serves as senior editor on all staff action correspondence including Unclassified, Sensitive, and Secret documents, readiness, training and operational products, Memorandums of Agreement/Understanding, and publications.• Recommended step-by-step instructions to workflow managers, division chiefs and action officers across AF/A3 to develop task deliverables and staff packages in accordance with Headquarters Air Force operating instructions and policies.

• Principal processor for high volume of damage assessments and total loss claims (100+ claims/monthly).• Established key relationships with repair facilities; enabled reduced costs and expedited turn-around of vehicles back to customers in non-total loss claims (~12 days).• Recommended vehicle settlement offers and negotiated payment arrangements.

• Successfully completed Supervisor Program/Management development course with promotion offer for area supervisor.• Coached/mentored associates; provided detailed instructions and guidance for claim process/resolution, phone rotations, and customer feedback.• Assisted Regional Area Supervisor in administrative task management, establishing team priorities/areas for improvement, and communicating corporate policies, goals, and objectives.

• Processed high volume of drivable, non-drivable, and field assignment claims (100+ claims/monthly).• Consistently provided excellent customer service through thorough claim explanation and continuous customer contact throughout claim process (4.2 of 5.0 rating).• Managed rental reservations for policyholders and claimants (~75 reservations/monthly).• Negotiated repair estimates and labor hours with repair facilities ($2M+ portfolio).

• Managed security and law enforcement functions for over 18K personnel, $3.2B in national level resources and 2 housing areas spanning 5.7 acres.• Reviewed and interpreted security policies and Higher Headquarters guidance, provided tactical, operational and strategic level security planning and implementation; set objectives and priorities for 11 personnel.• Supervised and coordinated 30 criminal investigations; drafted clear and concise case reports to commanders and legal office. • Administered training and quality control program; 6 personnel, 354 tasks/252 hours; 90% average rating.

• Directed and organized 51 security personnel; safeguarded 220K+ US and foreign forces.• Assessed 5K alarm activations, directed responses to secure $8M in assets and 23-kilometer perimeter. • Synergized joint-nation security operations for 2013 Shanghai Cooperation Organization Summit anti-terrorism negotiations; secured airfield operations for 11 foreign dignitaries.• Trained 22 personnel on airfield driving procedures; comprehensive 44-hour training led to 100% qualification rate.

• Oversaw $2M in equipment and budget line-items; identified obsolete equipment and procured $68,000 in funding for upgrades and replenishment to meet Air Force requirements.• Prepared senior level Status of Readiness and Training System and Defense Readiness Reporting System monthly reports; senior editor for all Unit Type Code readiness reporting for Command Post.• Drafted base command/MAJCOM level responses for mission shortfalls and short notice taskers.• Responsible for mission requirements/procurement and operational/deployment planning; deployed 90 personnel to 7 locations providing 194,000+ man-hours to combatant commanders.• Designed operating and training manual; implemented across military installation earning recognition by the Air Force Inspector General as a “Professional Performer.”

• Provided security for $3.6B in assets and 36K+ personnel.• Led 14 security missions to 39 overseas locations ensuring the safe delivery of 700+ passengers, 2 detainees, and 140 tons of cargo.• Conducted 3 airfield assessments in Afghanistan; created security vulnerability brief and advised 56 intelligence personnel leading to the mitigation of 21 security threats.

• Provided law enforcement services for 23K personnel.• Completed accident and incident reports and coordinated follow-on actions for investigators.