Kristin Hendricks Email & Phone Number

United States

Change management consultant for Partner Engagement Experience and Partner Connect Digital Experience, which create and support relationships between Red Hat and partners, enabling us to deliver shared value!

Utilized The ADKAR Model to design a global program for enabling delivery teams (architects, Consultants, Delivery Leads, PMs, and Engagement Leads).Applied advanced change management methods to drive creation, delivery, and evaluation of four (APAC, EMEA, NA, and LATAM) Red Hat OpenShift Ai Delivery Readiness Workshops, compressing a historical 6-month process into a 2-month time frame and enabling 80+ people, including future trainers of the material.Facilitated the launch of the CentOS to RHEL Migration Assessment from Red Hat Services on the AWS Marketplace for AWS US Customers (the first of its kind).Collaborated cross functionally to clarify Services delivery team roles and responsibilities across geos and develop a role based enablement framework.

Remote

Managed a team of four that developed and maintained tools, dashboards & assets to convey the value of the Services Portfolio Hub to sellers and key Partners as measured by survey and increased engagement within Red Hat’s communication landscape.Provided structure and expertise for tiered project management of Services solution development lifecycle as documented in Sprint Playbook which resulted in updates to 7 global solutions, 15 new community solutions, and retirement of 6 solutions.Recruited, onboarded, and managed a team of four Project Managers (Red Hat gigs program) and one intern to drive the solution development lifecycle across teams and functions, resulting in completion of 6 global sprints across Red Hat’s Anchor Use Cases.Planned, executed, and evaluated a sprint to modernize the Portfolio HubUX/ UI, which resulted in 40+ major and minor feature enhancements.

Applied advanced change management methods to design, document and implement way of working, tooling, and enablement materials for Solution Development as outlined in Services Portfolio Sprint Playbook which lead to receipt of CY21 Q4 Red Hat Top Gun AwardLed change management and project management initiatives for multiple, concurrent, Services solution sprints end to end, ensuring readiness and adoption of seven global solutionsFacilitated coaching cycles with Solution (Product) Managers and STP leads to ensure sustainability and application of sprint chartersEstablished metrics for evaluating effectiveness of communications and evangelism efforts and utilized change management principles to identify inefficiencies, make recommendations to improve content positioning, and document process improvementsUtilized deep understanding of adult learning principles, instructional design, and influence skills to foster collaboration and maintain motivation of sprint track leads and contributors

Selsoluiton.Com

SELSolution offers a variety of Social and Emotional Learning (SEL) solutions including training, consulting, and program/change management.

Remote

Collaborated across functions, teams, and regions to constantly improve the user experience and implementation of SaaS products and services available to customersWorked collaboratively with team members to set, reflect, and improve on enablement processes and practicesCreated and used ad hoc reports in HubSpot to to enhance processes from pre-sales through deliveryReviewed and created documentation of procedures and processes around sales attainment, and implementation of SaaS products Designed and delivered strong virtual sales presentations to a variety of influencers and decision-makersFacilitated live and recorded presentations and webinars for internal and external national conferences

Successfully developed and implemented an enablement roadmap as outlined in a suite of face-to-face and e-learning materials for over 20,000 employees geographically dispersed across nearly 200 sites to strengthen social and emotional learning (SEL) competence and engagement and reduce burnout and turnover during a global pandemicCurated and maintained a centralized repository of multi-media training content including slides, videos, evaluations, and associated collateralEstablished metrics for evaluating effectiveness of learning programs and utilized change management principles to identify inefficiencies, make recommendations to managers to improve learning offerings, create coaching plans, and document process improvementsInitiated and executed a structured process for planning, design, and evaluation of learning experiences with Subject Matter Experts (SMEs) to create blueprints for learning solutions that transition into sustainable coaching pathways Utilized best practices in adult learning theory to develop and facilitate face to face, blended, and online learning programs for SMEs to meet organizational goals, fortify the culture, and increase individual and team effectiveness Facilitated coaching cycles with upper management to ensure sustainability and application of learning experiencesDeveloped and socialized internal and external communication materials including whitepapers, intranet, blog posts, and social media contentManaged implementation of an organization-wide transition to a new Learning Management System (LMS) which improved alignment to licensure renewal requirements.

Increased average fidelity of PBIS program implementation by 17% within portfolio of 39 middle schools as measured by Tiered Fidelity Inventory (TFI) which contributed to a 40% decrease in suspension and a reduction in referrals to special education by 2,486Collaborated with software developers to build and refine a student information system, Every Child Accountability Tracking System (ECATS-MTSS) that is now used statewidePresented impact of PBIS program implementation at local, state, and national conferences

Albany, New York

Facilitated alignment process with executive level leadership team to more efficiently implement programs outlined in state Every Student Succeeds Act (ESSA) ESSA planDeveloped and maintained a systemic process for collecting and monitoring student data which improved fidelity of student intervention plan implementation Initiated and oversaw district-wide mentoring program that reduced student referrals to alternative settings by over 90%

Raleigh-Durham, North Carolina Area

Lead a cross departmental team in creation and socialization of a shared vision for standard protocols for instruction and intervention aligned to changes in state policyCoordinated and facilitated cross-departmental initiatives to design and facilitate targeted professional learning and coachingAssisted with initial implementation of Multi Tier Systems of Support (MTSS) at state and district levelsIncreased average implementation of MTSS Tier I (14%), Tier II to (22%), and Tier III (14%) in 13 middle schools as measured by Tiered Fidelity Inventory which contributed to district decrease in long and short term suspensions by 40% and middle school special education referrals by 2,486 Initiated a community partnership with 100 Black Men (Triangle East Chapter) to increase Check & Connect mentoring

Raleigh-Durham, North Carolina Area

Collected and analyzed student outcome data to develop and implement a comprehensive school counseling program based on ASCA National model.Created, facilitated, and evaluated developmentally appropriate classroom guidance lesson plans based on needs assessments designed to enhance student skills in the areas of personal/ social, academic, and career.Facilitated small group, individual, and crisis counseling.Assisted in facilitation of Restorative Circles for conflict resolution.Lead 9th grade course registration process.Collaborated with community partners and families to coordinate access to resources.Organized school-wide events including "Leadership Day", “Campus Beautification Day”, “Anti-bullying Week”, service learning projects, fundraisers, and quarterly student recognition assemblies.Assisted in implementation and progress monitoring of academic and behavioral interventions.

Raleigh-Durham, North Carolina Area

Created and facilitated developmentally appropriate lesson plans based on Common Core and state standards.Served as grade level chairperson, PBIS chairperson, School Improvement Team Culture and Climate goal manager, and Art Club chairperson.Assisted in the creation of curriculum for district-wide curriculum management application.Facilitated weekly meetings with team to ensure implementation of School Improvement Plan and magnet themes.Administered PBIS fidelity assessments and created portfolio that lead to state recognized “Exemplar School” status. Facilitated staff development in the areas of technology integration, SWIS database, equity, and classroom management.Promoted magnet programs through community outreach and recruitment events.

• Created and implemented developmentally appropriate curriculum aligned to state and national standards • Assisted students in preparing portfolios for college/ university program admittance.• Co-sponsored student clubs including yearbook and Art Club.• Facilitated family and community engagement events. • Student mentor coordinator

• Provided members with account services such as transfers, card services inquiries, and salary advance loans• Exercised sound troubleshooting when dealing with inquiries regarding checking and debits• Communicated with members over the phone and through electronic database.• Collaborated with card services department and Visa affiliate to verify transactions.

Rochester, New York Area

• Composed and timed local news packages that were aired during six, ten, and eleven o’clock programs.• Reported in areas of human interest, local events, and crime.• Wrote and edited engaging news stories on a variety of topics while implementing a conversational tone.• Developed and utilized contacts within the community including law enforcement officials, community leaders, and other journalists.• Broke several stories within the community.

Brockport, Ny

• Created university based news packages that were aired on campus television station.• Anchored and reported in areas of human interest, campus events, and crime.• Conducted interviews with campus and community figure heads.• Trained underclassmen on gathering footage around campus. • Mu Delta chapter Lambda Pi Eta Communication Honor Society inductee.

Master Of Business Administration - Mba

Executive Leadership For Successful Schools

Certification

Bachelor Of Science (B.S.)

International Exchange Student