Kristin Stokes Email and Phone Number

• Support all Covid MyChart calls and vaccination related MyChart calls.• Utilize Cisco Jabber and Cisco Finesse to receive on average 60 calls per day while providing superior customer service to patients and Virtua employees.• Responsible for scheduling Covid vaccines and completing registrations for callers while using the electronic medical record program (Epic) while adhering to the CDC’s and New Jersey’s guidelines for vaccine eligibility phases. • Troubleshoot issues related to Telehealth visit (audio, video, Zoom functionality)• Transcribe roughly 300 voicemails into an excel database on a weekly basis for the Gastroenterology department, increasing efficiency for patient callbacks/scheduling purposes.• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPPA).

• Partnered with Desktop team to deploy and configure Lenovo laptops to end users using PXE boot image installation.• Effectively provisioned and managed over 400 mobile devices (iPhones) using AirWatch Intelligence Hub and Microsoft Intune.• Assisted end users with installation, configuration, and troubleshooting of software and hardware.• Adhered to IT Service Management policies and process areas such as Incident, Problem, Request, and Change Management, as well as act as IT’s RCA Facilitator & Change Manager.• Reduced OpEx license costs by decommissioning business application’s which has resulted in a $200,000 cost savings for the business.• Spearheaded deployment of Panasonic Toughpad devices to over 50 field personnel which increased end user safety and efficiency. Built, imaged, deployed tablets and provided onboarding and training to all end users. • Developed and delivered training to users in use of Office 365 applications such as Microsoft OneDrive, Teams, OneNote, and Outlook, conveying the importance of best practices for managing and securing data. • Contributed to hands on project support on Agile project team for Windows 10/Office 365 rollout to over 400 business employees, both in corporate and remote field offices. • Partnered with Chevron Cloud project team to lift and shift a Windows 2008 License Server from an on-premise location to Microsoft Azure.• Supported various applications across the different business functions which entailed local hands-on collaboration, as well as escalating to vendor for additional support/upgrades/implementation. • Assigned application access, security roles and permissions in Active Directory.• Managed numerous support tickets via ticketing system, phone calls, emails and in person contact to track issues, requests, and responding to and solving ~25 weekly tickets.

• Performed geological and seismic data loading and data management using Schlumberger Petrel Software.• Promoted use of best data management practices and behaviors within Earth Science community.• Provided responsibility for well data integrity and well data management processes that feed both corporate and project databases.• Managed G&G data types including well header, directional survey, logs, etc.• Responsible for data QA/QC and data transfer between tools as needed.• Created and updated technical documentation for end users and proactively engaged customers as needed.• Demonstrated excellent customer relationship management skills and proactively communicated and collaborated with external and internal customers.• Collaborated with central team to coordinate, plan and deploy updates to Virtual Machines with latest software program (Petrel) as well as Window’s updates.

• Managed and maintained database of wells in Landmark Geographix software (430,000 wells).• Weekly/Monthly communication with field personnel to issue field checks for wells.• Imported directional survey data into Geographix.• Searched and generated reports from PA IRIS, IHS, TGS and other corporate subsurface databases.• Provided data support to Project and Operational Geologists.• Imported Raster and LAS logs into Geographix.• Coordinated with GIS group regarding data updates and management in Arc GIS.• Monitored offset permit activity of competitors.• Maintained and created Excel worksheets.• Reliance SharePoint delegate and power user – uploaded documents, created new users and maintained the RIL site.• Participated and supported NextGen definition and implementation as a workflow advisor.• Served as Information Quality Analyst for a subset of the well master data project (MDM Hub)• Managed 2 direct reportso Completed Supervisors’ Essentials workshop, May 2012

• Gathered, organized, and maintained oil and gas well database for Pennsylvania and West Virginia.• Assisted in the creation and was primarily responsible for the maintenance of the company’s extensive drilling plan using Microsoft Excel.• Maintained a weekly permit activity report for Project Geologists.• Generated geologic work maps and cross sections in preparation for well prognoses and drilling.