Kristina Ramirez Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

• Negotiate and review contracts with 3PL service providers.• Manage weekly 1:1 session with direct reports in fulfillment operations to ensure alignment on company objectives and provide coaching.• Operations lead on high impact projects spanning across all channels and departments; such as executing on special retailer programs for holiday promotions.• Report KPIs, goals, and strategies directly to leadership.• Review and approve 3PL warehouse invoices, disputing any errors.

• Manage the production of 120K subscription and retail kits per month, ensuring seamless fulfillment operations for both direct-toconsumer and retail channels.• Gather data of 3PL cost and performance, to maintain operational KPIs.• Lead and facilitate weekly meetings with 3PLs, distilling department goals and analyzing performance data to identify trends and drive process improvements.

• Managed the seamless setup and transition of a new 3PL warehouse, optimizing B2B fulfillment operations for increased efficiency and accuracy.• Filed and resolved disputes resulting in a recovery of over $1 million in chargebacks, implementing a new invoicing process that reduced chargebacks by 60%.• Frequently visited 3PLs to review operations and align on continuous improvement.

• Led a team to standardize and optimize B2B customer operations, resulting in the development of comprehensive standard operating procedures (SOPs) and a centralized database with resources for internal staff and 3PL partners.• Partnered with 3PLs to onboard new customers, ensuring the warehouse reviewed and confirmed customers guidelines.• Collaborated closely with the customer service team to track any order errors, communicating them back to our 3PLs to address and improve moving forward.

• Managed B2B order entry and invoicing processes for a diverse customer base, ensuring accuracy and timeliness in processing orders from retailers and distributors such as Walmart, Kohls, and Pitman.• Implemented a streamlined process for documenting and escalating chargeback disputes using retailer partner portals.• Managed and optimized B2B logistics and transportation operations in compliance with customer's strict routing guidelines.

Chicago, Il

• Handled purchasing, systematic kit assembly and logistics of 100+ trailers a year of tomato products from California to Chicago.• Managed all accounts receivable duties, including invoicing, collections, and processing deposits.• Pulled and analyzed data to prepare monthly commissions reports for 12 brokers.• Managed and optimized Amazon store inventory levels to reduce stockouts and increase on-time order fulfillment.

Chicago, Il

• Led reconciliation efforts for accounts receivable and accounts payable utilizing advanced functionalities of QuickBooks & Sage 100 resulting in a consistent accuracy rate of over 98%.• Facilitated and organized weekly cross-functional fulfillment strategy meetings, utilizing EOS model to drive alignment and develop tactical plans to achieve annual company goals.• Led the successful integration of a new ERP system, ensuring seamless end-to-end implementation.• Processed bi-monthly payroll for 20+ employees, hourly and piecework.• Owned several research & development projects to maintain quality and industry innovation.

Chicago, Il

• Managed a small group to produce, package, and sell handmade soap and bath products• Designed and implemented training programs for new employees and created training handbook• Provided excellent customer service to in-store and online customers, and resolved customer complaints • Performed bookkeeping/accounting duties including posting accounts receivables, prepared checks for payables, reconciled bank accounts using QuickBooks

Chicago, Il

Chicago, Il

Social Work

Earned 21 credits

Film & Video/ Photography

Earned 34 credits