Kristina Ramirez Email & Phone Number

Chicago, IL, US

• Negotiate and review contracts with 3PL service providers.
• Manage weekly 1:1 session with direct reports in fulfillment operations to ensure alignment on company objectives and provide coaching.
• Operations lead on high impact projects spanning across all channels and departments; such as executing on special retailer programs for holiday promotions.
• Report KPIs, goals, and strategies directly to leadership.
• Review and approve 3PL warehouse invoices, disputing any errors.

• Manage the production of 120K subscription and retail kits per month, ensuring seamless fulfillment operations for both direct-toconsumer and retail channels.
• Gather data of 3PL cost and performance, to maintain operational KPIs.
• Lead and facilitate weekly meetings with 3PLs, distilling department goals and analyzing performance data to identify trends and drive process improvements.

• Managed the seamless setup and transition of a new 3PL warehouse, optimizing B2B fulfillment operations for increased efficiency and accuracy.
• Filed and resolved disputes resulting in a recovery of over $1 million in chargebacks, implementing a new invoicing process that reduced chargebacks by 60%.
• Frequently visited 3PLs to review operations and align on continuous improvement.

• Led a team to standardize and optimize B2B customer operations, resulting in the development of comprehensive standard operating procedures (SOPs) and a centralized database with resources for internal staff and 3PL.
• Partnered with 3PLs to onboard new customers, ensuring the warehouse reviewed and confirmed customers guidelines.
• Collaborated closely with the customer service team to track any order errors, communicating them back to our 3PLs to address and improve moving forward.

• Managed B2B order entry and invoicing processes for a diverse customer base, ensuring accuracy and timeliness in processing orders from retailers and distributors such as Walmart, Kohls, and Pitman.
• Implemented a streamlined process for documenting and escalating chargeback disputes using retailer partner portals.
• Managed and optimized B2B logistics and transportation operations in compliance with customer's strict routing guidelines.

Chicago, IL

• Handled purchasing, systematic kit assembly and logistics of 100+ trailers a year of tomato products from California to Chicago.
• Managed all accounts receivable duties, including invoicing, collections, and processing deposits.
• Pulled and analyzed data to prepare monthly commissions reports for 12 brokers.
• Managed and optimized Amazon store inventory levels to reduce stockouts and increase on-time order fulfillment.

Chicago, IL

• Led reconciliation efforts for accounts receivable and accounts payable utilizing advanced functionalities of QuickBooks & Sage 100 resulting in a consistent accuracy rate of over 98%.
• Facilitated and organized weekly cross-functional fulfillment strategy meetings, utilizing EOS model to drive alignment and develop tactical plans to achieve annual company goals.
• Led the successful integration of a new ERP system, ensuring seamless end-to-end implementation.
• Processed bi-monthly payroll for 20+ employees, hourly and piecework.
• Owned several research & development projects to maintain quality and industry innovation.

Chicago, IL

• Managed a small group to produce, package, and sell handmade soap and bath products
• Designed and implemented training programs for new employees and created training handbook
• Provided excellent customer service to in-store and online customers, and resolved customer complaints
• Performed bookkeeping/accounting duties including posting accounts receivables, prepared checks for payables, reconciled bank accounts using QuickBooks

Chicago, IL

Chicago, IL

Social Work

Earned 21 credits

Film & Video/ Photography

Earned 34 credits