Harvard research demonstrates that "loyalty has a lot more to do with how well companies deliver on their basic, even plain-vanilla promises than on how dazzling the service experience might be." While I love a dazzling experience as much as anyone, solving the puzzle of executing consistent hospitality is what our Consumer Experience teams are dedicated towards.I am honored to provide servant leadership for our Culinary, Quality Assurance, Consumer Engagement, Nutrition, Wellness and Sustainability teams. We are focused on driving consistently positive resident, guest and patient experiences which lay the foundation for infusing the fun and flair that our teams are also famous for!

Passionate about creating the right recipe to deliver best in class client delight and loyalty. Our team supports our valued clients through meaningful interactions which lead to thriving relationships and drive outstanding business results for the partnership. We are the client's voice to leadership within our organization as we seek to innovate and drive success through each operating company's unique culture, services and brand promise.

Unidine is a boutique food and dining management service specializing in tailored, creative solutions to serve discerning clients and their clientele nationwide. Specialties include senior living, behavioral health, healthcare and corporate dining. Key role responsibilities include:* Trusted and impartial advocate to our clients to ensure that we deliver maximum satisfaction and earn their valued loyalty and advocacy. * Design, develop and deliver an effective client relationship building processes. Provide tailored focus for our organization to grow and sustain our critical client relationships. * Lead our client feedback survey process, including management from beginning to end including executive engagement.* Train and develop team of client relationship specialists.* Provide coaching, mentoring and training for Unidine leadership and team members.

Responsible for restructuring and leading the $7M Business Enablement function for AmerisourceBergen with a focus on driving the strategic direction of multiple functional and sales training initiatives.• Extensively analyzed department effectiveness to identify underperforming segments and restructured entire Business and Sales Enablement department to create a best-in-class internal customer experience, driving strategic relevance and delivering economic competitiveness• Manage a stable and high performing team of 40+ internal service and training professionals to continually drive learning and performance of customer facing teams in the areas of Knowledge Management, Associate On and Off Boarding, Fleet Vehicles, Proposal and Sales Communications, and training for Field Sales, TeleSales, Customer Service Call Center and Distribution Center Operations teams • Collaborate extensively with stakeholders within a highly matrixed organization to ensure strategic plans, goals and vision are aligned with enablement tactics• Provide accurate and timely communication between departments to ensure the sales, distribution and customer support segments are effectively delivering on the company's strategic imperatives• Reduced expenses by over $1M annually by revamping fleet vehicle program through detailed analysis, writing policy updates and leading change management during program transformation in 2019 • Supported major organizational projects in response to the 2018 acquisition of $800M HD Smith, the largest independent pharmaceutical wholesaler in the US, including the implementation of extensive sales, service, and customer training and a series of 200+ page instructional guides for customers to navigate company platforms

Responsible for centrally led teams, programs and services that enable the sales and operations teams to deliver progressively improving results in new, vertical and retention sales. In 2016, my team achieved headquarter's highest Employee Engagement score.Strategy & Planning: Direct the preparation and implementation of the Selling Excellence and Grow The Top Line aspects of the annual Growth Strategic Plan. This includes: long term growth strategy, the development of enabling initiatives, execution plans, change management and communication, and field deployment schedules. Growth team lead for McKinsey & Co strategic three year plan engagement.B2B Marketing Leadership: Responsible for the Aramark Business Resource Center, our internal team responsible for the creation and management of extensive B2B growth communications. Includes development, design and delivery of bid responses, presentations, and all other necessary materials our sales, marketing and operation teams need to advantage growth. Led department restructure which improved end user satisfaction, delivered cost savings and dramatically improved employee engagement.Enabling Initiatives: Identify and develop enhancement and extensions for Sales Process, Major Pursuit Process, The Challenger Sale, Sales Functional College, Wired to Win, Best Practice Sharing, Social Media, Employee Engagement, the Business Resource Center, Growth Communications and Seller Program Implementation and Training. Infuse measurement throughout all efforts using internal analytics and the effective use of Salesforce.com.

Infuse sales strategy and process into the largest and most strategic opportunities of the enterprise. Develop and launch high impact growth, client and employee engagement initiatives causing the escalation of win rates for our sales leaders and top talent teams. Social Media in house resource and development advisor. Project Management expert. Networking connector point for field and corporate relationships. Proficient inThe Challenger Sale - creating Challenger messaging, insights and teaching for differenitation. Coach and mentor Sales Effectiveness team. Adept at win-loss forensics, complex project management, systematic client relationship management and the development and training of client engagement tools.

LifeWorks Restaurant Group creates customized restaurants for each unique client organization we serve.Working with the most inspiring team of Chefs, Hospitality Whizs and Leaders in my career, I was privileged to be a part of the team who cooked up the many creative and inspiring ways we communicate LifeWorks within a business development relationship.

Delivered customized business development strategy and portfolio of services to potential and current business partners - seeking to listen and deeply understand their needs and deliver ideal solutions to delight their workplace.Managed multi disciplinary teams to deliver a final proposed product that best fits client needs and aligns with the client's strategic priorities.Wrote proposal material, presentations, pro forma financials and other informative pieces. Coordinate and negotiate contract terms and agreements resulting in meaningful long term partnerships.Top Growth Driver within line of business - FY 2010, Top First Year Seller - FY 2009.

Impassioned West Region team in delivering base business growth and maximizing profit through hands-on creative leadership, effective presentations and training, and motivating team members.Facilitated key research and market analysis initiatives, training, analysis and action plan development. Supported field operations team in understanding client and customer needs, customer segmentation and appropriate solution application.Coached and educated district and regional management teams in all marketing initiatives including customer research, promotions, business analysis, program and brand deployment, product placement and annual and ongoing growth planning. Designed universal presentation format for annual operations review, which was adopted and utilized nationally by all Directors of marketing.

Responsible for leading operations team to develop and execute their business and marketing plans Evaluated Aramark’s palette of marketing tools, brands and resources and advised for appropriate and maximum fit for each school to increase sales, profit margins and strengthen market shareIncreased sales and market share on campuses by launching promotions, developing web sites, growing voluntary meal plan sales and educating our key users regarding our services

Managed an annual sales volume of $1.4 million including cafe, catering and vending portfolio. Strengthened client partnership through vertical expansion, gaining additional annual sales volume of $663,000 in 2000.Developed yearly marketing plans, cafe and catering programs and menus. Marketing plan and corresponding presentation for 1999 was used as a training tool throughout region.

Created and launched new catering menu. Overhauled delivery and bak of house processes to improve customer satisfaction, Launched agressive marketing campaign with an innovative catering fair for clients.Designed feedback surveys for all service areas. Published innovative monthly client catering newsletter.

Increased café sales 19%, catering sales 26%, and vending sales 20% in one year. Improved client satisfaction rating two scores to an 'Excellent.' Lowered food cost percentage 2.8 points with no price increase. Lowered subsidy level 25%. Earned regional recognition for annual marketing plan development - used as ab example plan nationwide.

Created launched new catering menu. Designed new deli concept which improved deli sales 30%.

Coordinated major remodel and redesign of retail restaurant. Responsible for developing new menu, improving staffing, training and implementing computer systems. Cut subsidy level by 75%.

Lowered subsidy level year over year for 3 years, increased cafe sales 11%, catering sales 17% in 1994.