Kristin Calvert is the library's Director of Assessment, Reporting, and Strategic Initiatives at Western Carolina University. The director participates in and coordinates activities that 1) establish effective and meaningful operational and performance metrics, 2) enable efficient and consistent practices for collecting, analyzing, and managing operational and performance data, and 3) support the ability for library administration and library units to communicate the library’s value to WCU funders and decision-makers. Before this, she was the head of the library's Discovery and Technology Services Department (2020-2022) overseeing systems, library IT, electronic resources, web design and usability. Before that, she was the department head of Content Organization and Management (2015-2021). The COM department oversees library operations relating to acquisitions, cataloging and metadata, collection development, digitization, and special collections. In these roles she’s gained extensive experience with project management; personnel supervision and support; budget maintenance and budget cut facilitation; comprehensive collection review and weeding; data management and visualization; diversity, inclusion, and equity; herding a plethora of cats; and a wide variety of technical services-related projects.