• Provides support in our recruitment process such as posting positions, interviews candidates with managers and hiring candidates.• Handles new hires onboarding paperwork, assigns necessary HR training and creates job descriptions.• Helps maintain staff through various employee engagement activities.• Creates HR policies that align with federal/state, company values and goals.• Responsible for maintaining employee personnel records and medical information.• Provides guidance to managers and employees regarding employee relations.

• Assisted the Client Operations Manager with day-to-day Business Operations functions, such as providing patient/client support via phone interaction and email regarding patient results, client questions, and etc.• Set up new Client accounts received via our EMR system and verify Providers credentials.• Created Client Bill Agreements as needed once approved from Upper Management.• Managed all account payable invoices received, update invoice spreadsheet on weekly basis.• Scheduled blood/urine collection appointments for patients.

• Provided clerical and administrative support for our Recruitment cycle such as phone-screening potential candidates, setting up interviews, conducting interviews, and sends out offer letters.• Sent out New-Hire On-boarding materials.• Handles terminations/Off-boarding - (taking termed employees out of all systems, send separation notices, etc.)• Processed payroll using an HRIS system.• Compiled and updated employee records (hard and soft copies), processes documentations and prepare reports relating to personnel activities

• Collected and updated customer information to ensure coverage is correct• Assisted customers with documentation requests such as insurance accords • Took customer payments, assists with any underlying questions regarding billing• Entered customer service notes into customer files after any contact for future reference

• Provided professional communication to faculty and students with any questions or concerns about departmental events• Maintained and update student records for upcoming Engineering networking events• Monitored office supplies and replenished stock as necessary

• Worked closely with the WMEP Programs Director to plan and implement events for students accepted in the Summer Transition Program and the ESCape Program• Confirmed emails with company partners for the program’s industry visits • Assist with the preparation, co-ordination and attendance at functions, events, registration, (social/professional networking events)

• Maintained high standards of customer service during high-volume, fast-paced operations• Built loyal clientele through friendly interactions and consistent appreciation• Promote Chick-Fil-a sales through distribution of calendar• Mastered point-of-service (POS) computer system for automated order-taking, giving me the ability to train new team members

• Simplified the processes of retrieving data from the computer system, maintaining department records, typing and complete student records daily for upcoming departmental events.• Organized filing system for operation efficiency • Designed departmental flyers to promote upcoming affairs increasing the number of students engagement with the Management Department.