Department Manager
Poway, Ca
• Conceptualized and established the Customer Engagement Division within Strategic Business Development (Global Marketing & Sales Group) at GA-ASI.• Developed processes, workflow, tools (SharePoint), resources and charter for a new, fully functioning division in support of corporate strategic growth objectives. • Lead and manage Customer Engagement division and staff of four responsible for curating and managing all domestic and international customer engagements, strategic events, and flight and aircraft demonstrations.• Set protocol and standards for international customer visits, including UK, France, Spain, Italy, The Netherlands, Belgium, Japan, South Korea, Indonesia, United Arab Emirates and Kingdom of Saudi Arabia.• Manage special projects on behalf of the CEO and SVP of Strategic Development; including o Intranet Manager – manage daily communications and content for GA-ASI homepage, managed two intranet redesigns; including scope, schedule, stakeholder communications, and delivery. Improved user interface and employee communications by implementing taxonomy standards and homepage slider.o Quality Management System SME – identify procedural vacancies within Strategic Development; task authors, stakeholders and schedule reviews for establishing new GA-ASI procedures; institutionalized three corporate-wide procedures to date.o Microsoft Dynamics CRM SME – Acted as tiger team lead to integrate sales force and customer relationship networks into government cloud.o Policy Improvement – Within Strategic Development, identified outdated policies, research applicable laws and regulations, and rewrote department policy. Briefed CEO and senior leadership on revisions, resulting in corporate-wide CEO memorandums and policy addendums.