Kristin Foose Email & Phone Number

Kristin Foose is a Global Learning | Strategy | Culture and Change Leader | Customer Success at Sage Intacct, Inc.. Colleagues describe her as "I've worked for many amazing leaders, and Kristin stands out as one of the most exceptional leaders I've had the privilege to work with in my career. Her ability to inspire and lead teams is truly unmatched. Kristin is not only a brilliant strategist but also possesses a curious mindset. This curiosity allows her to challenge the status quo and develop truly innovative solutions. Her strategic vision is unparalleled, and she possesses a remarkable ability to translate that vision into actionable plans that drive results and connects back to our purpose. Beyond her strategic acumen, she is a deeply empathetic leader and one with integrity beyond reproach. Her ability to support her team, build trust through transparency, and example of high accountability inspire a culture of excellence. Kristin is a transformative leader who elevates everything she does, and more importantly, those around her. I have no doubt she will continue to achieve extraordinary things in her career." and "Kristin was an outstanding addition to our education team. She had excellent product knowledge as well as a great understanding of what customers needed to know to use the product. She always received outstanding feedback from class attendees. When we decided to revamp and relaunch our certification program, Kristin led the initiative. As a result, our partners were better prepared for their roles. Kristin has a unique combination of skills that allows her to see the strategic picture as well as what practically needs to happen to make that vision a reality. She is able to balance the the customer requirements with the financial and corporate business initiatives. Kristin leads by example. When I retired, I was pleased to wholeheartedly recommend Kristin to lead the education and learning team"

• 

  Director, Sage Intacct Learning Services

  Sage Intacct, Inc.

  Jan 2019 - Present

  ► Global lead for all customer and partner learning services, including delivery, curriculum, and ops.► Defined strategy to reorganize the Learning Services team around digital content and recurring revenue.► Consistently maintained a 90%+ customer satisfaction rating across all courses for 4 years.► Scaled the team to five new regions. Hired new instructors and set up an international mentoring program to ensure new instructor quality and build community.► Built a high-performing team rooted in trust, well-being, and transparency. Reduced attrition by 40% over the course of three years as team lead and achieved the highest team satisfaction scores for the company.