Responsible for managing the entire translation project cycle, primarily for clients in the retail sector, ensuring the on-time delivery of high quality translations. Responsibilities include:• Regular communication with clients to ensure their translations needs are met for each project• Recruiting and placing the translators best suited to complete the translation projects • Ensuring projects stay on track and resolve any issues that may arise during the project cycle

Worked with the Volunteer Services department to create comprehensive KPI dashboards in a three-part project: 1. Created report templates in the Volunteer Management System that provide insightful data on quarterly and annual goals, volunteer retention, and fulfillment for each volunteer project. 2. Summarized this data into interactive Excel dashboards using Pivot Tables and Charts that show the department's progress toward goals, trends in retention and the volunteer life cycle, volunteer demographics, top performing corporate partners, and fulfillment rates for each volunteer project. 3. Provided a User Manual that details use of the reports and dashboards as well as troubleshooting tips for Excel

Oversee the department's strategic planning, policy development, metrics tracking, marketing initiatives, and relationships with major partners; played an integral role in the creation of the Volunteer Services department and was promoted to lead the department. • Guided the growth of the department from a team of 2 to 5 staff and 2,500 volunteers to over 13,000 volunteers• Served as the project lead for the development of volunteer management software to enable City Harvest’s volunteer department to more effectively manage and track volunteers • Served as the project lead of the volunteer strategy and execution of 3 large-scale food rescues utilizing between 100 and 400 volunteers, a 24-hour repack, and other special volunteer projects throughout the year• Grew corporate volunteer engagement from 1,000 volunteers annually to over 6,000 volunteers annually by developing and improving upon City Harvest's food repack program

• Managed corporate, community and individual volunteer programs, increasing the number of volunteers from 2,500 to over 4,000 in one year• Recruited, oriented, scheduled and supervised volunteers for office projects, special events and warehouse operations• Worked closely with corporate and foundation partners to develop customized volunteer programs that meet both sponsorship and volunteer investment goals• Managed planning and logistics of large corporate volunteer activities • Solicited sponsorships for volunteer activities from new and existing corporate partners; Responsible for meeting monthly and annual volunteer program sponsorship goals• Responsible for budget tracking, materials inventory and monthly and annual volunteerism reports for stakeholders• Worked cross-functionally with multiple departments to meet foundation, sponsor and major donor volunteering requests• Led development of a strategic plan to restructure and improve the volunteer program

• Managed medical assistance program and coordinated patient care with social workers and healthcare providers• Developed, managed and implemented patient advocacy and referral program• Developed partnerships with organizations in New Jersey to expand educational programs to other areas of the state• Coordinated bimonthly, free lectures on various topics related to diabetes with a strong emphasis on prevention • Coordinated outreach program including health fairs, street fairs, and other events to build organizational awareness • Recruited, interviewed, trained, and supervised volunteers and interns• Recruited and scheduled volunteers for fundraisers, outreach events, and general office assistance• Assisted with the planning and implementation of all fundraising and special events• Wrote press releases, created email blasts, and developed and maintained organization’s presence in various social media outlets

Provided one-on-one support, including personal care, for disabled young people in the after school club and respite homes. Reviewed individual files and kept daily records of the young people’s interactions, behavior, personal achievements and contributions. Engaged in activities of the young person’s choosing in a semi-structured environment and ensured their safety.

Assistant to the fundraising team. Researched North American foundations and trusts with international giving history and explored methods of crossing into the North American fundraising market. Wrote grant proposals and inquired into potential fundraising opportunities.

Assisted JNCH staff with daily care of children. Provided stimulation for children with severe mental and physical disabilities, mentored girls and boys ages 10 to 14, and helped children with their homework activities. Observed daily operations of the home for children with disabilities to make recommendations for improvement of the organization.

Managed and implemented fundraising and development plans. Implemented basic marketing initiatives; wrote press releases, developed outreach plans, collaborated with local media on various promotional opportunities. Planned, executed, and supervised all fundraising events. Collaborated with individuals, local businesses and corporations for third-party fundraising events. Facilitated monthly Fundraising Auxiliary group meetings and oversaw the group’s efforts in planning, promoting, and soliciting donations for grassroots fundraisers. Conducted monthly specialized tours for potential donors. Assisted CEO of company in maintaining relations with donors in order to achieve financial sustainability. Supervised bachelor-level intern and volunteers.