Kristin Perez Email & Phone Number

Burlingame, California, United States

-Support the Project Management team for top revenue generating clients such as Beyond Yoga, 7 For All Mankind, and Sephora.-Manage all customer service requests by clients, business developers and project managers.-Streamline all aspects of customer orders from inception to deliverables by coordinating with vendors and clients to meet strict timelines.-Work within NetSuite to log sales inquiries, generate orders and track deliverables.-Initiate, analyze, and review quotes for accuracy, for top clients with budgets between $100k-$1.4M.-Cost and margin analysis.-Work to help expand customers and employees understanding of the product lines, resulting in a 60% client base increase.-Partner with the marketing team to increase brand awareness through advertisements, social media and events.

Danville, California, United States

-Managed two direct reports including an account coordinator and a senior account coordinator and worked directly with two individual internal teams due to portfolio allocation of clients and orders across teams.-Oversaw a portfolio of clients including Google, eBay, and the Golden State Warriors to plan, create, and execute swag solutions for events. -Expanded company accounts into highly profitable programs-Built and nurtured strong, trusting client relationships resulting in repeat orders, retention, and referrals. ---Pipelined potential clients and identified decision-makers resulting in a 30% client base increase; consistently met or exceeded sales goals including reaching 175% of sales goal for 2020.-Created customized swag presentations for each client event. Collaborated and aligned with branding policies and confirmed art with individual company’s branding team for final approval.-Provided price quotes for products, supplies, shipping logistics, and fulfillment; ensured each swag gift was individually shipped to recipients. Resolved issues to meet strict deadlines.-Delivered exceptional customer service to each client including nationwide shipping to 500+ individuals for a virtual unboxing event.-Maintained project shipping documentation, tracked inventory, managed complex shipping logistics domestically and to Singapore, India, Israel, and the Philippines.-Attended tradeshows and vendor meetings to vet new products and offerings for new and existing clients.-Recognized for and presented the “Customer Service Award” based on internal and external client feedback.

Danville, California

-Reported to and provided support to four individual account managers and their client portfolios.-Served as the single point of contact for placed orders, provided swag art mock-ups, coordinated shipping, communicated issues or delays with stakeholders, and ran management reports to track production progress.-Resolved issues to ensure overall customer satisfaction including confirming high-quality, flawless orders, redirecting shipments to new locations with strict time constraints, and personally delivering shipments.-Confirmed sales orders matched account managers’ quotes and worked with internal and clients’ accounting departments to ensure timely invoice and PO processing.-Streamlined best practices for ordering art and labels using Google Forms and primary contact for vendors; scheduled tradeshows attended by the team and planned strategy meetings with vendors including Yeti, Patagonia, The North Face, Timbuk2, Marine Layer, Apple, Vans, Swell, and BestBuy.

-Reported directly to the general manager.-Created a personalized shopping experience by assisting customers with outfit and accessory selections.-Updated the website with available product inventory and created posts to drive social media following.-Developed creative techniques to entice customers to purchase products through in-store signage used to advertise and promote sales and new merchandise.

Walnut Creek, California

-Hired as the first marketing specialist for the company. Established corporate brand consistency and identity for marketing campaigns and advertising tools.-Posted on all social media platforms using graphics and videos to increase followers and digital presence.-Used Photoshop to create new, engaging marketing content, learned and utilized Facebook Ad Manager, and ran split testing on ads to different demographics.-Communicated ongoing status and developed reports for the president. Managed the marketing budget.

Moraga, California

Provided lesson plans to tutor college students in economics. Worked closely with professors and student services. Create a warm atmosphere that fosters learning.

Lafayette, California

Create a friendly environment by providing superior customer service. Gained cash handling experience.

Redwood City, California

Bachelor Of Business Administration - Bba, Business/Marketing

Activities and Societies: Alpha Mu Alpha, Weekend of Welcome Leader, AMA

Education record