Kristin Fornito Email & Phone Number

• Conversations with clients to obtain vital case information and support associates.• Identifying improvement opportunities that effectively met customer and business needs.• Collected customer feedback and recommended procedural or product changes to management to promote satisfaction.• Keeping customer account information current and accurate by preparing, completing and processing forms within SalesForce.• Maintaining customer loyalty by providing fast, friendly and knowledgeable service for routine questions and complaints.• Performing research and due diligence to resolve issues in a timely manner.• Collecting weekly ocean rates from suppliers and entering into the system on behalf of the buyer.• Training employees on company products.

Malvern, Pa

• Conversations with clients to obtain vital case information and support associates.• Identifying improvement opportunities that effectively met customer and business needs.• Collected customer feedback and recommended procedural or product changes to management to promote satisfaction.• Maintaining customer loyalty by providing fast, friendly and knowledgeable service for routine questions and complaints.• Performing research and due diligence to resolve issues in a timely manner.• Collecting weekly ocean rates from suppliers and entering into the system on behalf of the buyer.• Training employees on company products.• Used advanced software skills to produce high-quality documents, reports and presentations.

Malvern, Pa

• Built training materials for multiple clients (Desk References, FAQ's, training videos, administration guides, etc).• Assisted client with developing their company's website to host the new training materials.• Held sourcing activities; created and coordinated RFQ's.• Trained clients on using BravoSolution products in which they purchased.• Redesigned Online website platform and created a guided tour for clients

Malvern, Pa

BEN Community Manager (BravoSolution Education Network): website dedicated to internal employees and clients.• Coordinated meetings and acted as a client spokesperson with the designated client community managers.• Responded to client forum questions in a timely matter.• Trained clients using the online website and performed administrative functions.

Malvern, Pa

• Proficient in using company proprietary Software tools for adding clients.• Administered certification requirements and procedures for clients.• Discovered a cost savings solution to shipping certificates and gifts for clients who completed their software training.• Created quarterly reports of the classroom results using Excel and PowerPoint.

Philadelphia, Pa

Performed company accounting functions using Quick Books in the Appliance Industry: • Created, received, and deposit invoices by using the program QuickBooks • Made calls to those customers who were delinquent with their payments • Performed Office Administrative functions: answering phones and maintaining schedules• Assisted front end manager with parts inventory

Springfield, Pa

Managed day-to-day operations at a Health Club Facility:• Managed daily operations of Point of Sale System and Billing accounts• Provided excellent customer service to patrons

Folsom, Pa

Provided service excellence in the consumer staples industry:• Successfully handled all financial and customer transactions• Instrumental in organizing the inventory• Achieved high productivity by keeping the lines moving• Tracked and maintained accurate records of services in progress• Resolved customer complaints and requests for refunds, exchanges and adjustments