Kristin Fornito Email & Phone Number

• Conversations with clients to obtain vital case information and support associates.
• Identifying improvement opportunities that effectively met customer and business needs.
• Collected customer feedback and recommended procedural or product changes to management to promote satisfaction.
• Keeping customer account information current and accurate by preparing, completing and processing forms within SalesForce.
• Maintaining customer loyalty by providing fast, friendly and knowledgeable service for routine questions and complaints.
• Performing research and due diligence to resolve issues in a timely manner.

Malvern, PA

• Conversations with clients to obtain vital case information and support associates.
• Identifying improvement opportunities that effectively met customer and business needs.
• Collected customer feedback and recommended procedural or product changes to management to promote satisfaction.
• Maintaining customer loyalty by providing fast, friendly and knowledgeable service for routine questions and complaints.
• Performing research and due diligence to resolve issues in a timely manner.
• Collecting weekly ocean rates from suppliers and entering into the system on behalf of the buyer.

Malvern, PA

• Built training materials for multiple clients (Desk References, FAQ's, training videos, administration guides, etc).
• Assisted client with developing their company's website to host the new training materials.
• Held sourcing activities; created and coordinated RFQ's.
• Trained clients on using BravoSolution products in which they purchased.
• Redesigned Online website platform and created a guided tour for clients

Malvern, PA

• BEN Community Manager (BravoSolution Education Network): website dedicated to internal employees and clients.
• Coordinated meetings and acted as a client spokesperson with the designated client community managers.
• Responded to client forum questions in a timely matter.
• Trained clients using the online website and performed administrative functions.

Malvern, PA

• Proficient in using company proprietary Software tools for adding clients.
• Administered certification requirements and procedures for clients.
• Discovered a cost savings solution to shipping certificates and gifts for clients who completed their software training.
• Created quarterly reports of the classroom results using Excel and PowerPoint.

Philadelphia, PA

• Performed company accounting functions using Quick Books in the Appliance Industry:
• Created, received, and deposit invoices by using the program QuickBooks
• Made calls to those customers who were delinquent with their payments
• Performed Office Administrative functions: answering phones and maintaining schedules
• Assisted front end manager with parts inventory

Springfield, PA

• Managed day-to-day operations at a Health Club Facility:
• Managed daily operations of Point of Sale System and Billing accounts
• Provided excellent customer service to patrons

Folsom, PA

• Provided service excellence in the consumer staples industry:
• Successfully handled all financial and customer transactions
• Instrumental in organizing the inventory
• Achieved high productivity by keeping the lines moving
• Tracked and maintained accurate records of services in progress
• Resolved customer complaints and requests for refunds, exchanges and adjustments