- Coordinates the planning, analysis, and administration of key training projects- Develops strategies and processes to support project administration - Acts as a liaison with administrative leaders and subject matter experts- Evaluates and monitors overall project progress and success- Develops and designs training projects, and assists with project management, testing, documentation, and curriculum development

- Designs, develops and delivers training programs that enhance the productivity of the firm’s employees through technology. - Assists with testing, documentation, and implementation of new products to be utilized by the firm. - Develops skills, knowledge and abilities through attendance at professional development programs and the use of products designed to further the firm's education program.

- Designed and developed training courses delivered through a variety of media including: self-guided learning, instructor led classroom training, small group facilitation, and one-on-one coaching.- Created content and curriculum for interactive eLearning and blended learning concepts.- Led several course development projects from start to finish utilizing the ADDIE and SAM models to ensure effective and timely delivery.- Successfully collaborated with several departments, SMEs, and other stakeholders to gain a clear understanding of the training needs and maximize efficiency. - Responsible for writing, storyboarding, editing, and creation of training materials as well as final publishing and subsequent updates.- Familiar with LMS systems, processes, and their role in the learning process.- Developed and administered learner experience surveys to measure training effectiveness.- Mentored and supported new employees for the company as a whole and new training team members.

- Team lead of several department projects including the peer mentoring program: responsibilities included creation of instruction materials, training team members on procedures, daily reporting to both management and the NFIP, and assessment of progress toward project goals- Conducted system-based training program that utilized both classroom presentation and individual instruction.- Led inventory management and reduction plans to assist supervisors with identifying inventory that is out of compliance with service level agreements.- Develop training materials and programs used throughout the underwriting department - Comprehensive knowledge of NFIP rules and regulations applicable to flood policy issuance and maintenance, including analysis of complex data and variables to assess potential flood risk.- Maintained quality and efficiency scores well above department expectations.

- Actively contacted current Wells Fargo clients to cross-sell various financial products.- First-hand experience with mortgage origination, auto loans, and unsecured lines of credit.- Extensive assessment of credit reports as a main determinant of applicant eligibility.- Ranked regionally as a top sales person in 2009.

- Promoted to Field Supervisor in 2008 from Assistant-Manager and Swim Lesson Coordinator.- Oversaw three waterparks, two municipal pools, and four neighborhood pools to ensure quality of management staff and facility image.- Coordinated and trained a staff of approximately 40 employees on technical skills.- Developed a swim lesson program for the city through staff recruitment and training.