Kristin Pearson Email & Phone Number

Washington, District Of Columbia, United States

- Stood up new Client Liaison program in 3 weeks. Recruited team members, structured training, and assigned an enabled force across 11 accounts to streamline the delivery experience.- Created Account Health Scorecard, using objective activities and subjective sentiments to inform areas of risk and expansion opportunity.

Washington, District Of Columbia, United States

Small business co-owner. Manage full spectrum of business operations serving endurance athlete customers.

Washington Dc

Led 11-person, largest Tanzu field team in America responsible for retaining our most strategic customers in the East half of the U.S. Partner with Sales, Solution Engineering, and Professional Services to grow our $220M+ install base. Relentless focus on enabling individuals to drive business outcomes with clients, leveraging tools such as Success Plans, Customer Business Reviews, and Health Scores.

Washington, District Of Columbia, United States

Led 8 talented, passionate individuals directly responsible for annual $40M+ of renewals for our South customers. Focused on building out our Kubernetes install base while optimizing the experience of our Platform as a Service clients. Success required strong cross-functional relationships with Support, Marketing, R&D, Business Operations, and other field Sales and Solution Engineers.

Managed team of 7 Customer Success professionals across 3 regions. Wrapped up FY21 by exceeding our renewal goal and brought in over $6M towards FY22 goal.

Washington, D.C.

VMware acquired Pivotal at the end of 2019. I helped our Fortune 500 and Federal customers achieve meaningful business outcomes by building the strategy and directing our teams to lead our customers through their digital transformation.

Washington, District Of Columbia

Focused on enabling our DoD customers to take back their software development capabilities to quickly deliver products in response to real-time warfighter needs. Direct contributor to driving over $300M in sales.Engagement Director role - align Pivotal’s offerings with our customers’ strategic vision for their technology and business goals. Includes clearly defining objectives and milestones to ensure our work aligns to business critical objectives and ensuring stakeholders are regularly engaged to provide feedback that drives priorities and alignment of work. Focus on program management, strategy development, and change management in partnership with change-driving organizations and leaders, across all initiatives to ensure we reach desired outcomes.

United States Air Force Academy

- Directed 8 instructors for 400+ student course on Amer Govt/National Security- Wrote $110K grants; presented at 3 academic conferences; published in African Security journal- Africa subject matter expert for Dean; created new Africa/US policy course; conducted stability research in Uganda; led cultural immersion to Ghana, Senegal, and Hungary- Director of Personnel - Developed hiring strategy for 435 candidates- Executive Officer - Directly advised Dept Head- Promoted to Major in April 2016

Al Udeid Air Base And Barksdale Afb, La

Oversaw Food Service, Club Operations, Fitness Centers, Lodging, and Manpower and Personnel Offices for military members and their families as customers.- Massive leadership role while deployed; led team of 720 running: -- DoD's largest lodging operation--$275M in assets -- 2nd largest AF food operation--510K meals/month -- Central Command's busiest fitness operation--$16M equipment- Executed $21M+ civilian work year during budget crisis- Wrote award package that earned base $500K- QA Evaluator for $675K contract- Developed, implemented, and executed complex operational plans for $38k building upgrade; multi-agency coordination to achieve optimal results within budget while maintaining impeccable service.

Hurlburt Field, Fl

Total customer focused - delivered quality of life programs for military and civilian DoD personnel and their families.- Innovated personnel/equipment deployment during Haiti earthquake, setting new base-wide operating standards - Led 150+ personnel; oversaw 12 facilities/$1.2M contract- Building management; executed $1.5M dining facility renovation- Directed $28M state-of-the-art facility grand opening

Hurlburt Field, Fl

After completing Masters Degree at the Naval Postgraduate School:- Responsible for all programs for 4 units supporting over 12K customers- Managed $8M organizational budget- Staffed $27M renovation plans and proposals

Master Of Arts (M.A.), National Security Affairs, Sub-Saharan Africa

Bachelor Of Science (B.S.), Western European Studies, French Minor

Activities and Societies: Inducted into Pi Sigma Alpha honor society for Political Science140.5 credit hours

High School Diploma

Activities and Societies: Varsity Volleyball, Volunteer Coordinator Leader, Honor Society, Archbishop McNicholas Memorial Award recipient