Kristin Stroobosscher Email & Phone Number

I am responsible for executing on ad-hoc, cross-functional special projects across ChargeLab to respond to quickly-changing market needs.I manage rebate program network registration for utilities and other organizations. I also manage registration and data submission for North American carbon credit programs.I manage feature release processes with the Product, Engineering, Marketing, Customer Success, and Business Development teams, and I write product and business development material to support these users.

I launched partner reseller programs by managing white labeling requirements, writing collateral, and coordinating hardware readiness.I managed supported escalations by resolving requests and providing product documentation for both site hosts and drivers.I designed and managed licensing and billing program to standardize billable services.I managed rebate and incentive application programs, maintaining a minimum of 75% acceptance rate on eligible programs.I ran training seminars for partners on ChargeLab’s product usage and rebate program registration.

I launched three major public charging network deployment programs by managing site design requirements, coordinating software development, and troubleshooting hardware issues.I launched partner reseller programs by managing white labeling requirements, writing collateral, and coordinating hardware readiness

I provided recommendations and oversight to project managers to ensure project management best practices, and report on progress to executivesI managed and mitigated activities and risks for development projects to ensure the product roadmap stays on trackI provided guidance to software development teams on Agile/Scrum practices and facilitated Agile ceremoniesI promoted data health by running and updating reports in Jira

I oversaw progress of Strategic Initiative programs and coached internal project managers to promote best project management practicesI managed operations projects by creating plans, managing timelines, facilitating stakeholder communication, and reporting on progressI managed resource balancing for ongoing and planned projects across all functional areasI designed scalable operational procedures, including a Business Continuity PlanI successfully managed the 2021 ISO 27001:2013 Recertification Project

Waterloo, Ontario, Canada

I managed software and hardware deployment projects by creating project plans, managing budgets, facilitating communication between stakeholders, and reporting on project progressI managed post-deployment relationships with customers, triaged product improvement requests, and facilitated deployment of product upgradesI designed and updated project management, quality management, and professional services procedures to improve internal workflows and ensure compliance to regulatory standardsI analyzed all business processes to evaluate compliance to regulatory standards and the ISO 13485:2016 system, and provide findings and recommendations in audit reports

Waterloo, Ontario, Canada

I managed software and hardware deployment projects by creating project plans, managing budgets, facilitating communication between stakeholders, and reporting on project progressI managed workload of resources across professional services, customer support to fulfill changing and conflicting prioritiesI triaged support tickets for the Support team using Zendesk integrated with Jira, and designed Support team analytics reports using Insights

Mississauga, Ontario

Mississauga, Ontario, Canada

Bachelor Of Arts (B.A.)

Achieved honours standing.

Post-Graduate Certificate, Project Management

Activities and Societies: Project Management Leadership Team, Student Outreach Ambassador Achieved Dean's Honour List, top 3% of students.

Post-Graduate Certificate, Human Resources Management

Achieved Graduation with Distinction and Honour Roll, top 3% of students.