Kristi Potthast Email and Phone Number
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I am a strategic business leader with a successful 20-year portfolio of driving customer satisfaction, sales & customer operations, key account management, business development and multi-team supervision for Flex Technology Group, Caltronics Business Systems and Java City Coffee Company. I am adept at identifying and leveraging opportunities driving revenue & profitability growth, streamlining operations and developing new products & services for B2B and B2C customers. Throughout my career I have been dedicated to building, training, and motivating high-performance teams and have honed my ability to communicate and collaborate effectively with professionals at all organizational levels. Core competencies include:- Operations management- Customer Care management - Team leadership & mentoring- Process improvement- Key account management- Program & brand development- Decision making & issue resolution- Report generation & analysis
Flex Technology Group
View- Website:
- flextg.com
- Employees:
- 820
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Director Sales OperationsFlex Technology GroupEl Dorado Hills, Ca, Us
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Director, Contract Administration & Sales OperationsCaltronics Business Systems (Flex Technology Group) Dec 2019 - PresentRancho Cordova, California, Us -
Director, Sales OperationsSuiteamerica Jul 2018 - PresentEl Dorado Hills, Ca, UsResponsible for the oversight of Guest Services, Scheduling, Inside Sales and Client Services teams. Main responsibilities include core process review and redesign within all departments to create efficiencies resulting in increased client satisfaction, reduced costs and enhanced guest experience. -
Vice President Business OperationsJava City Feb 2018 - Jul 2018Sacramento, Ca, Us -
Director, Customer Program ServicesJava City Feb 2005 - Feb 2018Sacramento, Ca, UsDevelop and execute wholesale coffee programs, process improvements, and products aimed at increasing customer satisfaction, boosting profitability, and enhancing brand compliance. Supervise and mentor 3-member Inside Sales Team, Customer Care Manager, Senior Project Manager and 5 Customer Care Representatives. Generate and analyze comprehensive, detailed customer reports for CEO and Vice President of Sales to inform high-level decision-making. Facilitate cross-functional team meetings with IT, Accounting, Marketing, Sales, and Customer Care to discuss and implement program changes. Oversee website development, equipment & merchandising orders, inventory control, and vendor relations. Manage current key national accounts with Aramark, Corner Bakery Cafes, Black Bear Diner, and McLane.
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Customer Care Manager, Sales AssistantJava City Feb 1998 - Jan 2008Sacramento, Ca, Us
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Call Center Manager & AnalystAt&T (Pacific Bell) Jun 1995 - Dec 1998I held progressive roles focused on customer satisfaction during the start-up of Pacific Bell Mobile Solutions. Initially, I worked as a Call Center Analyst and Help Desk Supervisor analyzing contract tracking reports and call center metrics resulting in organizational change recommendations to senior management. Simultaneously, I supervised a team of Help Desk Representatives tasked with managing real-time call queues and escalated B2C calls. After launch, I was promoted to Call Center Manager, supervising 15 Customer Care Coaches, each with teams of 15-20 Customer Care Representatives focused on delivering world-class customer service. I then moved into a more consultative role working from headquarters and representing Customer Care within a cross-functional team to implement new systems, products and processes into two call centers.
Kristi Potthast Skills
Kristi Potthast Education Details
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California State University-SacramentoStrategic Management
Frequently Asked Questions about Kristi Potthast
What company does Kristi Potthast work for?
Kristi Potthast works for Flex Technology Group
What is Kristi Potthast's role at the current company?
Kristi Potthast's current role is Director Sales Operations.
What is Kristi Potthast's email address?
Kristi Potthast's email address is kr****@****ica.com
What is Kristi Potthast's direct phone number?
Kristi Potthast's direct phone number is +194982*****
What schools did Kristi Potthast attend?
Kristi Potthast attended California State University-Sacramento.
What are some of Kristi Potthast's interests?
Kristi Potthast has interest in Politics, Animal Welfare, Children, Arts And Culture.
What skills is Kristi Potthast known for?
Kristi Potthast has skills like Strategic Planning, Marketing Strategy, New Business Development, Management, Leadership, Team Building, Budgets, Forecasting, Product Development, Project Management, Business Process Improvement, Customer Service.
Who are Kristi Potthast's colleagues?
Kristi Potthast's colleagues are Mike Kordiak, Chamindha Ajith, Mary Mullins, Mercedes Armstrong, Correna S., Trisha Marie Labasbas, Habiba Naqui.
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