Chief Customer Officer
Current
Apr 2022 - Present
AeroLeads people directory · profile
Kristi Faltorusso Email & Phone Number
I help Customer Success Professionals and Leaders improve retention, growth and advocacy to drive business impact. Sharing my learnings and journey from CSM to CCO. | CCO at ClientSuccess
at
ClientSuccess
1 work email found
@sisense.com
2 phones found area 646
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
I help Customer Success Professionals and Leaders improve retention, growth and advocacy to drive business impact. Sharing my learnings and journey from CSM to CCO. | CCO at ClientSuccess
Location
New York City Metropolitan Area, United States, United States
Who is Kristi Faltorusso? Overview
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Quick answer
Kristi Faltorusso is listed as I help Customer Success Professionals and Leaders improve retention, growth and advocacy to drive business impact. Sharing my learnings and journey from CSM to CCO. | CCO at ClientSuccess at ClientSuccess, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at sisense.com, phone signal with area code 646, and a matched LinkedIn profile for Kristi Faltorusso.
Kristi Faltorusso previously worked as Chief Customer Officer at Clientsuccess and VP of Customer Success at Clientsuccess. Kristi Faltorusso holds Bfa, Public Relations from Long Island University.
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Email format at ClientSuccess
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{first}.{last}@sisense.com
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Profile bio
About Kristi Faltorusso
Driven by passion, fueled by purpose, and committed to building a thriving Customer Success community—this is how I define myself.As an award-winning Customer Success executive with over 12 years of experience in CS and SaaS, I’ve had the privilege of helping SaaS organizations scale, drive retention, and unlock growth. With leadership roles spanning startups to enterprise organizations, I’ve spearheaded transformative strategies that blend operational rigor with a relentless focus on customer value.Beyond the boardrooms and dashboards, I’m deeply invested in the growth of the Customer Success profession. From mentoring emerging leaders to creating scalable playbooks, templates, and resources, I’m here to empower teams to succeed at scale. Whether it’s through speaking engagements, workshops, or sharing my candid insights on LinkedIn, I aim to provide practical, actionable value to help CS professionals thrive.Here’s what I’m most proud of:🎯 Leading high-impact CS teams that have driven best-in-class retention and expansion metrics.📚 Sharing resources that simplify the complex and set up CS professionals for success—think templates, guides, and real-world playbooks.🎙️ Being a voice in the CS community through webinars, podcasts, and speaking engagements, all aimed at elevating the craft.🤝 Building communities where peers can connect, learn, and grow together.When I’m not deep in CS strategy, you can find me brainstorming how to innovate customer experiences, challenging conventional thinking, or cheering on the next generation of CS leaders.Let’s connect if you’re ready to:-Transform your Customer Success strategy.-Explore partnerships that fuel growth and retention.-Swap ideas, stories, and inspiration about the evolving CS landscape.Together, let’s redefine what success means for customers and the teams that serve them. 🚀Visit my website: www.kristifaltorusso.com
Listed skills include Seo, Digital Marketing, Online Marketing, Sem, and 46 others.
Current workplace
Kristi Faltorusso's current company
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29 roles
Kristi Faltorusso work experience
A career timeline built from the work history available for this profile.
Vp Of Customer Success
ClientSuccess is a Customer Success Management solution that provides customers the ability to operationalize their Customer Success Management program. As the VP of Customer Success I oversee the Success, Support and Services teams where we are responsible to helping our customers achieve their business outcomes while ensuring a positive experience.
Apr 2021 - Apr 2022
Limited Partner, Stage 2 Capital Catalyst
CurrentThe Stage 2 Capital Catalyst supports early stage B2B software companies in scaling their businesses by combining Venture Capital and Go-To-Market, empowering founders with hands-on coaching from an unrivaled network of go-to-market leaders.
May 2024 - Present
Founding Lp
Current
Apr 2024 - Present
Peakspan Expert Community Member
Current
Feb 2023 - Present
Founding Member
CurrentSelected by peers and top influencers to create the world’s first syndicate of Customer Success and Customer Experience experts ready to invest in and advise startups providing tech that improve Net Revenue Retention (NRR).
Feb 2023 - Present
Product Advisory Board Member
CurrentCast.app helps CS teams drive customer success, health, product adoption, revenue expansion, and impactful outcomes for customers and expansion revenue for you using Cast automated CSMs for your accounts without named CSMs. As part of the PAB I lean in with product feedback and ideas while also bringing thought leadership to the Cast.app community.
Nov 2021 - Present
Founding Member
CurrentGainGrowRetain is the largest Customer Success Community, providing content, thought leadership, collaboration and community to CS Professionals and beyond. As a founding member I was on the ground floor of community development and collaboration, providing insights and learnings to facilitate future growth.
Jun 2020 - Present
Course Instructor
Apr 2023 - May 2024
Founding Advisor
CS Ladies is a community group supporting women in Customer Success and SaaS learn, grown and connect in a safe place. As an advisor I help guide and advise their program initiatives to accelerate growth and community reach.
Mar 2021 - Mar 2023
Certification Oversight Committee Member
PracticalCSM is the industry’s leading Customer Success Certification program, providing a comprehensive learning environment for CS professionals at all stages in their professional journey. As an advisor I provide insights and thought leadership to ensure the certification program remains current and applicable.
Jan 2020 - Jan 2023
Board Of Advisors
Frame.ai provides organizations the ability to leverage AI to listen and act on customer sentiment in places and times when it is most critical providing actionable insights to enhance your Customer Experience. As an advisor I provide insights and feedback on product and market validation and collaborate on content and thought leadership.
Dec 2019 - Dec 2022
Customer Success Coach
Catalyst Software is a Customer Success Management platform helping frontline CSMs manage their day-to-day workflow. As part of their Coaching Corner I served as a CS Coaching helping other leaders to develop the skills to excel in their roles.
Aug 2020 - Apr 2021
Vice President Of Customer Success
IntelliShift is a telematics solution providing insights and data to fleet managers to enhance efficiency, promote safety and grow profitability. As the VP of Customer Success I oversaw the post initial sales organization responsible for adoption and growth of the solution.
Jan 2020 - Mar 2021
Board Of Advisors
Customer Imperative was a Customer Success Consulting firm helping CS and post-sales organizations design and implement their CS programs. As an advisor I contributed insights and thought leadership to enhance their offerings to accelerate growth. Customer Imperative was acquired in October 2020 by Higher Logic.
Nov 2019 - Oct 2020
Vice President Of Customer Success
BetterCloud is the market creator and leader for SaaS Operations Management, help IT and Security teams protect and manage their digital footprint. As the VP of Customer Success I built and scales their CS program to support adoption and growth across their customer base.
Sep 2018 - Dec 2019
Global Director Of Enterprise Customer Success
Sisense is the leader in providing embedded analytics, helping organizations democratize data and promote data driven decisions. As the Global Director of Enterprise Customer Success, I was responsible for the oversight on the Enterprise team providing strategic support and guidance for the company’s largest global customers.
Jan 2018 - Sep 2018
Vice President Of Practice Development, Customer Success
BrightEdge is the leader in Search Engine Optimization software helping global organizations manage and scale their content programs for organize search performance. As the VP of CS and Practice Development, I was responsible for managing the Global Enterprise team as well as standardizing the best practice framework for the global CS team.
Jun 2017 - Jan 2018
Senior Director Of Customer Success
Mar 2015 - Jun 2017
Director Of Customer Success
Jan 2014 - Mar 2015
Senior Customer Success Manager
Nov 2012 - Dec 2013
Director Of Digital Acquisition
Jan 2012 - Nov 2012
Director Of Online And Ecommerce Strategy/ Online Gm For Crainsnewyork.Com
May 2011 - Jan 2012
Adjunct Professor
Jan 2008 - May 2011
Sr. Online Marketing Manager
Jul 2007 - May 2011
Manager, Account Management Team
Jun 2006 - Jul 2007
Online Marketing Strategist
Jun 2005 - Jun 2006
Ad Operations Manager
Mar 2004 - Jun 2005
Web Marketing Consultant
Jan 2002 - Mar 2004
2 education records
Kristi Faltorusso education
Bfa, Public Relations
Long Island University
High School Diploma, With Honors
Glen Cove High School
FAQ
Frequently asked questions about Kristi Faltorusso
Quick answers generated from the profile data available on this page.
What company does Kristi Faltorusso work for?
Kristi Faltorusso works for ClientSuccess.
What is Kristi Faltorusso's role at ClientSuccess?
Kristi Faltorusso is listed as I help Customer Success Professionals and Leaders improve retention, growth and advocacy to drive business impact. Sharing my learnings and journey from CSM to CCO. | CCO at ClientSuccess at ClientSuccess.
What is Kristi Faltorusso's email address?
AeroLeads has found 1 work email signal at @sisense.com for Kristi Faltorusso at ClientSuccess.
What is Kristi Faltorusso's phone number?
AeroLeads has found 2 phone signal(s) with area code 646 for Kristi Faltorusso at ClientSuccess.
Where is Kristi Faltorusso based?
Kristi Faltorusso is based in New York City Metropolitan Area, United States, United States while working with ClientSuccess.
What companies has Kristi Faltorusso worked for?
Kristi Faltorusso has worked for Clientsuccess, Stage 2 Capital, Success Venture Partners, Peakspan Capital, and Cs Angel.
How can I contact Kristi Faltorusso?
You can use AeroLeads to view verified contact signals for Kristi Faltorusso at ClientSuccess, including work email, phone, and LinkedIn data when available.
What schools did Kristi Faltorusso attend?
Kristi Faltorusso holds Bfa, Public Relations from Long Island University.
What skills is Kristi Faltorusso known for?
Kristi Faltorusso is listed with skills including Seo, Digital Marketing, Online Marketing, Sem, Email Marketing, Online Advertising, E Commerce, and Social Media Marketing.
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