Kristi Stevenson Email & Phone Number

Old Bridge Township, Nj, Us

Florida, United States

• Provided direct support to the Director of Business Development.• Drafted and finalized statements of work and service agreements.• Proficient in managing sales orders and add-on requests in Sage Intacct.• Facilitated scheduling and logistics for prospect and client meetings.• Proficient in data management and documentation using ClickUp and HubSpot.• Skilled in creating marketing materials, including Use Cases and social media content.

United States

• Supported team of seven sales representatives and two group publishers with project coordination, enhancing communication and collaboration.• Managed booth coordination for three life science brands at trade shows, ensuring successful logistics.• Oversaw logistics, including furniture orders and materials, for our trade show booths.• Procured materials for three publications, ensuring timely delivery and quality standards. • Led asset coordination, collaborating with various departments for efficient deployments.• Collaborated with finance for precise proof of delivery, improving invoicing efficiency.• Supported project management for on-time product delivery through timeline and milestone alignment.• Ensured accurate entry and distribution of opportunities and project briefs in Salesforce for organized record-keeping.

New Brunswick, New Jersey

• Maintained sales data in Salesforce and coordinated with the team to ensure accurate and up-to-date information.• Prepared and analyzed reports to identify and solve problems, aiding data-driven decision-making for the project.• Monitored contract expirations and payment schedules, ensuring timely renewals, essential for continuity.• Collaborated with various teams to implement solutions that streamlined processes and improved efficiency.

Cranford, Nj

• Led project for proprietary scheduling, invoicing, and customer system launch.• Managed a project of developing and maintaining a digital reporting program to streamline data collection.• Executed software enhancements and system upgrades, collaborating with the development team.• Conducted comprehensive employee training on scheduling systems and provided ongoing support.• Served as the initial contact for resolving computer, software, and equipment issues, showcasing technical troubleshooting abilities.• Efficiently communicated with external IT vendors, handling escalated issues to minimize downtime.

New Brunswick, Nj

Site: Bristol Myers-Squibb• Efficiently addressed customer complaints, assisting investigations for 33 medications per company guidelines.• Orchestrated the retrieval of product samples for investigators via return mailers.• Oversaw credit requests, product replacements, and reimbursements for distributors and wholesale accounts.• Conducted follow-ups with complainants, ensuring the completion of supplemental reports.• Ensured the organized scanning and uploading of correspondence into the TrackWise system.

Englewood Cliffs

• Oversaw call center operations, emphasizing project coordination for quality control and customer satisfaction.• Collaborated with team members to ensure effective coordination in addressing escalated calls from the call center supervisor, showcasing strong problem-solving skills.• Analyzed call volume patterns to coordinate staffing levels, ensuring efficient coverage and minimizing downtime.• Coordinated with management to authorize credits as needed, maintaining customer satisfaction and financial balance.• Facilitated communication among various departments to review and process refund check requests, ensuring seamless project coordination.• Coordinated efforts to manage Better Business Bureau complaints, ensuring timely and satisfactory resolution for customers.• Coordinated project efforts to uphold legal and ethical standards in lead processing.• Collaborated with compliance and legal teams to coordinate the evaluation and processing of leads, maintaining adherence to regulatory requirements.

Secaucus, Nj

• Conducted in-depth analysis of web traffic and catalog operations using analytics tools, coordinating data collection efforts with cross-functional teams to ensure seamless data acquisition and analysis for project insights.• Selected catalog products based on performance analysis and managed email marketing campaigns, collaborating with marketing and sales teams to align strategies and objectives, while also coordinating campaign scheduling and execution.• Administered Google Adwords and Yahoo sponsored search campaigns, optimizing ROI through close collaboration with advertising agencies and marketing teams, ensuring project goals were met through effective campaign management.• Coordinated catalog production with external partners, and improved order processing efficiency by actively managing relationships and timelines with vendors and in-house production teams, overseeing the project from concept to delivery.• Maintained the retail website, updating product information, pricing, and availability in close cooperation with the web development and marketing teams, ensuring a coordinated approach to website updates.• Fostered strong relationships with call center and customer service representatives, ensuring efficient communication and alignment of customer support strategies with overall marketing efforts, enhancing the customer experience in line with project objectives.• Streamlined order processing from entry to shipping, enhancing operational efficiency through cross-functional collaboration and process improvement initiatives, ensuring that project goals for order processing were achieved.

Secaucus, Nj

• Collaborated with product groups, management, and cross-functional teams to align website content with branding initiatives, ensuring project timelines and objectives were met.• Facilitated the coordination of web materials, including photos, text, graphics, and marketing strategies, by working closely with content creators, designers, and contributors to ensure project consistency and quality.• Coordinated with agencies and IT personnel to plan, develop, post, and maintain website content, overseeing project schedules and deadlines to ensure a seamless online presence.• Played a key role in project coordination by providing input and planning support for online advertising and marketing initiatives, ensuring projects were executed in alignment with strategic goals.• Managed the coordination of the online product catalog database, overseeing data updates, maintenance, and quality control. Delivered monthly activity reports to management, keeping them informed of project progress and performance.

Secaucus, Nj

• Collaborated with the sales department, customers, and manufacturing facility to achieve administrative goals, ensuring seamless project coordination among different stakeholders.• Generated quotations for selling prices, minimum order quantities, lead times, and terms and conditions, facilitating project coordination by providing essential pricing and timeline information to all parties involved.• Managed various administrative tasks, including processing change requests, expediting orders, handling EDI orders, managing debits, credits, and returns, ensuring that project-related changes and adjustments were efficiently communicated and executed.• Offered technical support and information leveraging industry expertise and product knowledge, supporting project coordination by providing necessary technical insights to both the team and clients.

Secaucus, Nj

• Coordinated the recording of credits and debits, ensuring a seamless flow of financial data across various departments.• Managed the collection, deposit, and application of claim checks in collaboration with the finance and accounting teams, promoting efficiency and accuracy.• Streamlined the processing of proof of delivery requests by collaborating with IT and data management teams, resulting in prompt retrieval of essential information for customer service representatives and credit analysts.• Facilitated cross-departmental communication to optimize the overall workflow of financial and operational processes.

Bachelor'S Degree, Business Administration And Management, General

Education record