Kristi Stevenson Email & Phone Number

Old Bridge Township, NJ, US

Florida, United States

• Provided direct support to the Director of Business Development.
• Drafted and finalized statements of work and service agreements.
• Proficient in managing sales orders and add-on requests in Sage Intacct.
• Facilitated scheduling and logistics for prospect and client meetings.
• Proficient in data management and documentation using ClickUp and HubSpot.
• Skilled in creating marketing materials, including Use Cases and social media content.

United States

• Supported team of seven sales representatives and two group publishers with project coordination, enhancing communication and collaboration.
• Managed booth coordination for three life science brands at trade shows, ensuring successful logistics.
• Oversaw logistics, including furniture orders and materials, for our trade show booths.
• Procured materials for three publications, ensuring timely delivery and quality standards.
• Led asset coordination, collaborating with various departments for efficient deployments.
• Collaborated with finance for precise proof of delivery, improving invoicing efficiency.

New Brunswick, New Jersey

• Maintained sales data in Salesforce and coordinated with the team to ensure accurate and up-to-date information.
• Prepared and analyzed reports to identify and solve problems, aiding data-driven decision-making for the project.
• Monitored contract expirations and payment schedules, ensuring timely renewals, essential for continuity.
• Collaborated with various teams to implement solutions that streamlined processes and improved efficiency.

Cranford, NJ

• Led project for proprietary scheduling, invoicing, and customer system launch.
• Managed a project of developing and maintaining a digital reporting program to streamline data collection.
• Executed software enhancements and system upgrades, collaborating with the development team.
• Conducted comprehensive employee training on scheduling systems and provided ongoing support.
• Served as the initial contact for resolving computer, software, and equipment issues, showcasing technical troubleshooting abilities.
• Efficiently communicated with external IT vendors, handling escalated issues to minimize downtime.

New Brunswick, NJ

• Site: Bristol Myers-Squibb
• Efficiently addressed customer complaints, assisting investigations for 33 medications per company guidelines.
• Orchestrated the retrieval of product samples for investigators via return mailers.
• Oversaw credit requests, product replacements, and reimbursements for distributors and wholesale accounts.
• Conducted follow-ups with complainants, ensuring the completion of supplemental reports.
• Ensured the organized scanning and uploading of correspondence into the TrackWise system.

Englewood Cliffs

• Oversaw call center operations, emphasizing project coordination for quality control and customer satisfaction.
• Collaborated with team members to ensure effective coordination in addressing escalated calls from the call center supervisor, showcasing strong problem-solving skills.
• Analyzed call volume patterns to coordinate staffing levels, ensuring efficient coverage and minimizing downtime.
• Coordinated with management to authorize credits as needed, maintaining customer satisfaction and financial balance.
• Facilitated communication among various departments to review and process refund check requests, ensuring seamless project coordination.
• Coordinated efforts to manage Better Business Bureau complaints, ensuring timely and satisfactory resolution for customers.

Secaucus, NJ

• Conducted in-depth analysis of web traffic and catalog operations using analytics tools, coordinating data collection efforts with cross-functional teams to ensure seamless data acquisition and analysis for project.
• Selected catalog products based on performance analysis and managed email marketing campaigns, collaborating with marketing and sales teams to align strategies and objectives, while also coordinating campaign.
• Administered Google Adwords and Yahoo sponsored search campaigns, optimizing ROI through close collaboration with advertising agencies and marketing teams, ensuring project goals were met through effective campaign.
• Coordinated catalog production with external partners, and improved order processing efficiency by actively managing relationships and timelines with vendors and in-house production teams, overseeing the project from.
• Maintained the retail website, updating product information, pricing, and availability in close cooperation with the web development and marketing teams, ensuring a coordinated approach to website updates.
• Fostered strong relationships with call center and customer service representatives, ensuring efficient communication and alignment of customer support strategies with overall marketing efforts, enhancing the customer.

Secaucus, NJ

• Collaborated with product groups, management, and cross-functional teams to align website content with branding initiatives, ensuring project timelines and objectives were met.
• Facilitated the coordination of web materials, including photos, text, graphics, and marketing strategies, by working closely with content creators, designers, and contributors to ensure project consistency and quality.
• Coordinated with agencies and IT personnel to plan, develop, post, and maintain website content, overseeing project schedules and deadlines to ensure a seamless online presence.
• Played a key role in project coordination by providing input and planning support for online advertising and marketing initiatives, ensuring projects were executed in alignment with strategic goals.
• Managed the coordination of the online product catalog database, overseeing data updates, maintenance, and quality control. Delivered monthly activity reports to management, keeping them informed of project progress.

Secaucus, NJ

• Collaborated with the sales department, customers, and manufacturing facility to achieve administrative goals, ensuring seamless project coordination among different stakeholders.
• Generated quotations for selling prices, minimum order quantities, lead times, and terms and conditions, facilitating project coordination by providing essential pricing and timeline information to all parties involved.
• Managed various administrative tasks, including processing change requests, expediting orders, handling EDI orders, managing debits, credits, and returns, ensuring that project-related changes and adjustments were.
• Offered technical support and information leveraging industry expertise and product knowledge, supporting project coordination by providing necessary technical insights to both the team and clients.

Secaucus, NJ

• Coordinated the recording of credits and debits, ensuring a seamless flow of financial data across various departments.
• Managed the collection, deposit, and application of claim checks in collaboration with the finance and accounting teams, promoting efficiency and accuracy.
• Streamlined the processing of proof of delivery requests by collaborating with IT and data management teams, resulting in prompt retrieval of essential information for customer service representatives and credit.
• Facilitated cross-departmental communication to optimize the overall workflow of financial and operational processes.

Bachelor'S Degree, Business Administration And Management, General

Education record