Kristi Wolfram Email & Phone Number

Cincinnati, Ohio

Manages the on-boarding of new clients into the Vya System. Leads discovery meeting to understand client business rules, then uses project management skills to ensure internal and external teams are meeting deadlines, moving the project forward, and maintaining customer satisfaction and an excellent user experience. Duties include but are not limited to:-Manage Vya’s Template Team-Track team’ progress and output- Oversee the implementation process for all new Vya system clients to ensure organization and timeline is met- Serve as main point of contact throughout implementation- Coordinate internal and external teams to achieve milestones and quality throughout implementation- Lead external weekly meetings with client team and manage agenda to give updates on implementation process and status- Conduct training webinars to educate client customers on the Vya system and how to best utilize the site for their needs- Train internal teams on client business rules and operations- Shift new account to Internal Account Manager in a timely manner after the implementation period- Create internal and external documentation for new and existing processes- Test new development improvements and fixes within client sites, using realistic scenarios that pertain to that particular client's use of the site

Cincinnati, Ohio

Serve as the implementations coordinator for new Vya System software clients. Duties include but are not limited to:- Oversee the implementation process for all new Vya system clients to ensure organization and timeline is met- Serve as main point of contact throughout implementation- Coordinate internal and external teams to achieve milestones and quality throughout implementation- Lead external weekly meetings with client team and manage agenda to give updates on implementation process and status- Conduct training webinars to educate client customers on the Vya system and how to best utilize the site for their needs- Train internal teams on client business rules and operations- Shift new account to Internal Account Manager in a timely manner after the implementation period- Create internal and external documentation for new and existing processes- Test new development improvements and fixes within client sites, using realistic scenarios that pertain to that particular client's use of the site

Cincinnati, Ohio

Served as the Client Support point of contact for multiple clients of varying sizes, including Vya's largest client. Duties included but were not limited to:- Acted as support for each client's Marketing Resource Management site- Managed client Support email inboxes and responded in a timely manner with helpful and clear responses- Lead external weekly meetings with client team and managed agenda to give updates on current and upcoming projects- Conducted bi-weekly training webinars to educate client customers on the Vya system and how to best utilize the site for their needs- Created internal and external documentation for new and existing processes- Monitored daily and weekly reports to ensure all projects were within standards and timing requirements- Enrolled customers in campaigns and strategic marketing bundles throughout the calendar year- Built creative proofs for customer marketing campaigns, matching brand standards and requirements- Tested new development improvements and fixes within client sites, using realistic scenarios that pertained to that particular client's use of the site- Served as a Live Chat operator for customer questions that came through the live chat feature- Processed job orders that were ordered through the client site- Worked with Pre-Press and Production teams internally to produce high-quality print items delivered on time to the customer/client

Cincinnati Area

Oversaw Web Analytics operations for a Fortune 500 Company's 1800+ websites, focusing on the proper setup and support for analytics for brands worldwide.Duties included:- Implemented website analytics through tag management system - Provided guidance for websites as related to analytics- Set up accounts in Google Analytics for new sites- Analyzed and reported on daily analytics- Resolved analytics issues with brand & company websites - Set up 3rd party tags (cookies) into company interface- Identified 3rd party script in page source of websites- Communicated with global customers and agencies to reach resolutions with reported issues- Built Scorecards and weekly reports- Maintained documentation of ongoing processes- Created educational materials for global customers- Sustained documents to track progress and status of operations and support items- Managed Salesforce website records for reporting- Ensured websites were compliant with P&G Privacy Policy and country specific policies- Worked with multiple vendors & agencies such as: P&G, Google, HP, Signal, Audience Science, InfoTrust, Atos, Hypermedia, Mindtree

Blue Ash, Oh

Created advertisements for Nash Finch Company's clients on a weekly basis.Duties included, but were not limited to:- Designed weekly ads for retail stores- Used Adobe Creative Suite to produce high quality work- Handled ads for assigned accounts- Built a relationship with store management through constant communication and updates- Delivered end products that matched client needs in a deadline-driven environment- Proofread and edited work to avoid mistakes- Ensured client satisfaction through efficiency, accuracy and excellent customer service- Performed any other miscellaneous duties to assist supervisors

Indianapolis, Indiana Area

Updated and maintained Communication Department website, took photos of students and faculty in department, created flash slideshows for website

Created and edited catalog pages, edited and prepared photographs for catalog

B.F.A., Visual Communication Design, Visual Communication Design, Art History

Activities and Societies: Indianapolis Student Art Association Treasurer, Alpha Chi Honor Society, Phi Alpha Epsilon (Freshman Honor.

Education record

Activities and Societies: Family, Career, and Community Leaders of America (FCCLA); Student Council, Class President, Prom Committee.