Participated in supporting all technical aspects of the client assessment deliverables on the platform. Advised on best practices to create lasting value and enhanced experiences. Contributed to the tracking, interpretation of guidance, and coordination of the Synack Red Team members (SRT) related tasks, including reporting, configurations, scheduling, and related activities. Collaborated effectively with cross-team members to achieve various mission related goals and to produce a variety of high-quality deliverables to our Synack Red Team members (SRT) and external clients. Assessed server configurations to align with compliance standards. Implemented server hardening checklist for critical systems. Select Achievements• Gained extensive knowledge of how to troubleshoot issues reported by clients and Synack Red Team Members (SRT).• Monitored Jira, Zendesk and other support queues and ensured timely resolution to inquiries and issues.• Maintained service level objectives across a vast client portfolio and made timely decisions to influence successful assessment.• Documented best practices to add to Confluence knowledge base for enhanced training.

Prevented the acquisition of millions of dollars of bad loans by monitoring practices, and standards of the underwriting processes and associated systems. Maintained the quality control processes by validating that every file review followed internal guidelines along with the various agency guidelines to insure the loan files are sellable in the secondary markets. Select Achievements• Successfully provide quality control oversight for 90+ Underwriters.• Spearheaded strategic full credit reviews of loan files identifying errors and providing solutions and feedback directly to the underwriters and management.• Improved team morale by successfully incorporating clear line of sight communication channels. • Organized and led special projects designed to identify inaccuracies and other areas of risk.• Strengthened depart efficiency by providing valuable feedback on workable solutions to mitigate risk and support metrics.• Determined and Issued approvals or denials on loan sales and loan purchases.

Achieved objectives by monitoring practices, and standards of the underwriting processes and associated systems. Maintained the quality control processes of reviewing the entire underwritten file on all underwriter approved loans, identifying errors, and relaying any findings directly to the underwriters and management. Provided validation that every review followed internal guidelines along with the various agency guidelines to insure the loan files are sellable in the secondary markets.Select Achievements• Successfully provide quality control oversight for 30+ Underwriters.• Spearheaded strategic full credit reviews of loan files identifying errors and providing solutions and feedback directly to the underwriters and management.• Strengthened depart efficiency by providing valuable feedback on workable solutions to mitigate risk and support metrics.• Determined and Issued loan purchase approvals or denials.

Conducted full credit reviews of loan files identifying errors and providing solutions and feedback directly to the underwriters and management. Provided real-time tracking and prompt resolution of all loan-level and investor-generated exceptions. Facilitated the daily processing of check and wire requests. prep it for swift sell to FNMA or FHLMC.Select Achievements• Organized and collaborated with internal departments and all external 3rd parties to resolve loan-level exceptions.• Successfully delivered full credit reviews of loan files, identifying errors, and providing solutions and feedback directly to the underwriters and management.• Provided oversight on process improvement initiatives by periodically reviewing and updating job aides, policies, and procedures.

Provided operations oversight for the Bankruptcy Loss Mitigation and Customer Support objectives, managing a staff of up to 32 FTE. Daily monitored the telephony system to assure compliance with call center metrics and reduce organizational risk. Identified, categorized, and report on Loss Mitigation file review trends and performance to ensure the highest service quality and continuous improvement.Select Achievements• Successfully achieved or exceeded monthly department metrics, maintaining a top-tier ranking within the Mortgage Bank.• Organized the escalation processes by liaising and collaborating with key internal departments to avoid and mitigate headline and other critical risks.• Provided oversight to our offshore Customer Support team in Manilla. • Successfully performed quality control and root-cause analysis to promptly mitigate and troubleshoot issues, providing solutions and valuable feedback directly to management.• Maintained timely and accurate reports on previous, current, and forecasted department statistics, by working closely with the Jira Team.• Provided oversight on the process improvement initiatives by periodically reviewing, updating, drafting job aides, policies & procedures, and conducting and/or overseeing the implementation of said improvements.• Responsible for the hiring, implementation of training, coordination of daily schedules, monitoring, delivery of performance reviews/awards/compensation, and managing the disciplinary process and/or termination of staff.• Conducted daily, weekly, and monthly department meetings with both staff and executive management.

•Manage pipeline by analyzing client-specific outstanding claims status. •Monitor performance of EPD loans for potential rescission or alternative solutions to repurchase.•Recover repurchase & monetary losses by establishing open-end communication dialogue with Sellers.•Monitor Sellers financials & performance in order to provide accurate feedback and effectively protect the firm’s risk position.