Kristopher Cameron Email & Phone Number

• Customer Relations Manager dealing with customer complaints and trying to gain a resolution both agreeable to the customer and the business. • Expertise in dealing with vulnerable customers and gas emergencies. Identifying possible risk to life and providing safety advice.• Experienced Senior Customer Service Advisor involved in training and coaching new as well as current employees• Strong efficient communicator capable of building trust and strong relationships with colleagues and stakeholders• Enthusiastic and motivated by challenge as well as self-motivation and change, experienced strength in changing environments• Natural leadership skills and a team player• Quick decisive decision making and reasoning skills• Excellent organisational, analytical and administrative skills• Equally task and people orientated and strong in a group or as an individual • Good Knowledge of ASPECT systems• Experienced in a working environment that is continually changing• Complaint escalations relating to gas escapes & gas emergencies, identifying the root cause and possible risk to the consumer and the business.• Liaising with our Claims Unit to mitigate these gas emergency risks and provide support and guidance regarding settlement claims. • Experience with high end customer complaints at an executive level within British Gas, networking with various areas of the business to help reach an agreeable outcome and reporting feedback to the company executives.

• 

  St John Ogilvie High School