Kristopher Carter Email & Phone Number

Providing updates and assisting with account information for Existing participants, Waiting list participants and Landlords

•Handle service calls for residents maintenance needs•Dispatch Maintenance tech emergency call•Handle Sales calls for prospective residents, provide detail leasing information•Service and Sales emails, web chat 2 hour response to residents and prospective residents

•Maintained disconnect front intervals•Daily customer follow up and status updates•Responsible for customer disconnect rejects and billing inquiries•Quality assured all Private Line and Dedicated orders before releasing•Worked daily with Customer Care, Processing teams and work center•Ensured order processed within interval which effected billing cycles•Notified customer/agents when PICOR orders rejected, resolved any issues with customer•Constant process changing to adjust to workload and order scenario•Performed monthly order audits•Conducted On/Off boarding process for New hire and departing employees•Held Bi-weekly team meetings and held individual One on One meetings with Disconnect Desk & PIC department employees to discuss any concerns, performance, interval & process updates•Send weekly report to Manager regarding root cause reports for any orders beyond interval