Proven Manager with a passion for building and leading highly engaged operations teams. Experience across all aspects of performing customer service levels of mortgage. Client relation management, Maintained highly competitive goals and compliance in the mortgage industry. Managed call centers leading 81 employees and 7 supervisors at peak levels. Experienced, goal-focused professional with a history of overseeing a large customer service account and developed processes to advance and maintain company growth and success.I am an experienced customer service manager with over 8 years of experience in the industry. I have a proven track record of improving customer satisfaction and retention rates. I am skilled in conflict resolution and problem-solving. I am highly organized and able to manage a team of customer service representatives and supervisors effectively.