Kristopher Jensen Email & Phone Number

Hillsboro, Oregon, United States

-Led process initiatives for semiconductor manufacturing, specializing in small volume, R&D, and precision prototyping-Optimized wafer fabrication processes, resulting in improved yields, reducing failures across large metrics-Collaborate cross-functionally with R&D, manufacturing, and quality teams to implement process improvements and resolve technical challenges-Conducted root cause analysis and implemented corrective actions to address manufacturing issues and ensure product quality and reliability-Mentored junior engineers and provided technical guidance on process development and troubleshooting

Corvallis, Oregon, United States

-Developed and optimized manufacturing processes for large format printheads, meeting stringent quality and performance requirements.-Designed experiments and performed statistical analysis to characterize process parameters and optimize process performance.-Collaborated with suppliers and internal stakeholders to qualify new materials and equipment for production use.-Implemented lean manufacturing principles and continuous improvement methodologies to increase efficiency and reduce costs.-Contributed to cross-functional teams focused on new product introduction and technology transfer initiatives.

Cupertino, California, United States

-Provided high-level technical support to customers experiencing issues with Apple products, including phones and computers-Investigated and diagnosed complex technical problems reported by customers, utilizing advanced troubleshooting techniques and diagnostic tools.-Escalated unresolved issues to Apple engineers for further analysis and resolution, ensuring timely and effective resolution of customer concerns.-Collaborated with cross-functional teams, including engineering, product management, and customer support, to identify trends and patterns in reported issues and drive product improvements.-Developed and maintained technical documentation, including troubleshooting guides and knowledge base articles, to assist customers and support teams in resolving common issues.-Acted as a subject matter expert (SME) for bleeding edge product launches, providing training and guidance to junior technicians and support staff.