• Improved customer service ratings through multiple outlets.• Trained new team members. • Increased hotel revenue, profits and market share through an outsourced housekeeping service.• Spearheaded transfer of hotel to new ownership after major sale.• Led integration of multiple new systems including, phones, reservation system, new network system• Resolved service-related problems in a timely manner.• Verified that personal and payment information on guest accounts was… Show more • Improved customer service ratings through multiple outlets.• Trained new team members. • Increased hotel revenue, profits and market share through an outsourced housekeeping service.• Spearheaded transfer of hotel to new ownership after major sale.• Led integration of multiple new systems including, phones, reservation system, new network system• Resolved service-related problems in a timely manner.• Verified that personal and payment information on guest accounts was accurate and complete.• Solicited feedback through questionnaires to evaluate levels of guest satisfaction.• Updated team members about changes in hotel products, services, pricing and policies.• Provided the highest standard in guests relations• Ensured all maintenance actions both deferred and in-house were scheduled and completed in a timely manner. Show less

• Assisted with training programs in preparation for Ballistic Missile Defense and radar related testing.• Prepared documents for destruction.• Operated and maintained high-powered radar equipment. • Managed all repair parts in excess of $5 million.• Communicated urgent orders and directions effectively to work center of 5 personnel.• Operated and maintained equipment worth excess of $15milllion• Documented and processed classified materials.• Reviewed disciplinary… Show more • Assisted with training programs in preparation for Ballistic Missile Defense and radar related testing.• Prepared documents for destruction.• Operated and maintained high-powered radar equipment. • Managed all repair parts in excess of $5 million.• Communicated urgent orders and directions effectively to work center of 5 personnel.• Operated and maintained equipment worth excess of $15milllion• Documented and processed classified materials.• Reviewed disciplinary and other adverse actions and made recommendations.• Provided timely and accurate updates to command of any casualties to the radar system.• Utilized all schematics and test-equipment necessary to complete the needed repairs to any casualties.• Performed maintenance using the pms • Oscilloscope(analog and digital), spectrum analyzer, megaohm meter, multimeter, frequency counter, signal generator, etc…• Maintained a SECRET/NOFO clearance throughout Naval career. Show less