Kristopher Pease Email & Phone Number

Colorado Springs, Co, Us

Belmont, Ca, Us

Belmont, Ca, Us

Alpharetta, Ga, Us

Alpharetta, Ga, Us

Colorado Springs, Us

As a Tier 3 Software support engineer, I provide high level support in the Azure cloud environment to corporate customers while ensuring ticket resolution and customer satisfaction. My current vertical is Development, focused on API Management, ARM and Policy, as well as Networking in regards to VNET to VNET, Point to Site, Site to Site connections and routing technologies there in. Essential duties include, but not limited to:Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of managementCollaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problemsCollaborate with subject matter experts and escalation managers when additional support is neededManage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Alpharetta, Ga, Us

As an interim Senior VoIP Support Engineer, I helped provide high level advanced operational VoIP support and implementations. I also helped lead, design and execute high priority VoIP carrier/vendor integrations and VoIP schema designs.Essential duties include, but not limited to:Actively design, implement and support intercontinental VoIP Interoperability solutions for Carriers, Vendors, Cloud Solutions and PSTN Clients while keeping high availability and redundancy in mindSpearhead custom integrations such as Microsoft Lync and buildout designs on Sonus SBCs, Acme SBCs, SIP Proxies, Linux Servers, Windows Servers and AWS CloudContinuously plan, coordinate, build and execute perpetual development, upgrades, rebuilds, and maintenance of Physical and Cloud/Software Radisys Media Servers, SBCs, PSXs, EMSs, SIP Proxies, NFS Servers, Windows servers, Linux servers, AWS Elastic Load Balancers, AWS EC2 Instances, AWS S3, NAS Storage, Logging & MonitoringSIP/VoIP SME and final VoIP Engineering Support for all Engineering, NOC, and technical teams on all SIP/VOIP infrastructures globally working directly with Architects and Development.Seek out and build automation tools for stress testing and productivity improvements for AWS Cloud integrations, Sonus/Acme SBC SIP Trunking, PSX Trunking, Monitoring, Linux and Windows Servers utilizing a variety of scripting languages such as Shell, Batch, SQL, PowerShell, WMI, Sumologic, Sonus CLI and more.Troubleshoot, identify and improve call quality on the global platform by analyzing TCP, UDP, SIP, RTP, MOS, RTCP and other protocols/messaging;Communicate and Enact architectural design improvements to Developers and Architects when utilizing QoS, codecs, redundancy or circuit/network changes is necessary to address quality improvements, stability or capacity concerns.

I was responsible for the final moisture bake and inspection of semi-conductor parts that we clean. I was also responsible for the rebuilding of WJ injectors, as well the rebuilding of DPS poly upper-bodies, DPS metal upper-bodies, throttle valves, gate valves, gate valve slides, and anything else that needs to be rebuilt. As a QC technician, I was also responsible for maintaining and running the Class100 clean room, coordinating incoming parts based on necessity, and kitting parts before they are bagged.

Bachelor Of Science In Cyber Security - Computer Systems Security, Cyber Security

Mcse

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