Kristopher Phillips Email & Phone Number

Tacoma, Wa, Us

Tacoma, Wa, Us

Lakewood, Wa

Manage the performance of Level 1 and Level 2 technicians and support to clients and ensures that service levels are achieved. Ensures that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements.

Fircrest, Wa

Provide Windows XP and Windows 7 Desktop support and administration, LAN/WAN/VPN administration, SCCM image deployment, Managed Active Directory. Manage field office support, implementations, office moves and closures for 44 onsite locations in 5 states for both Military and Government travel offices and corporate locations.Key Contributions:Migrated all onsite computers from TQ3Navigant\SatoTravel Domain to the CWT Domain involving reimage of existing workstations or replacing with new workstations. Worked collaboratively with the Help Desk to provide tier 1 and 2 level ticket resolution for desktops, laptops, printers, email (Outlook 2003 and 2007), software and phones. Assigned to after hours and weekend Tier 2 support on a rotational basis. New office implementation for contract award at Misawa AB, Japan involving computer setup and deployment, onsite liaison with network engineering for circuit, router, switch install and turn up and office setup one month after the Tsunami in 2011.Created and maintained a “Site Biography” with all hardware inventory and important office information for all on site locations. Assisted with Citrix\XenApps 6.5 deployment and support.Provided on site IT support for Vancouver BC call center during preparation for the 2010 Winter Olympics requiring weekend and evening work hardware power down and UPS management due to scheduled power outages.CCENT Training - 2011

Tacoma, Wa

Provide IT\Operational support to all Military and Government field offices and supplemental support for call center operations. Served as a technical liaison between IT, outside vendors and field office personnel, providing software and hard ware support ensuring consistent equipment functionality. Manage GDS (Global Distribution System) upgrade and conversions. Managed all field office implementations, office moves and closures for 27 locations in 5 states. Provide tier 1 and 2 level resolution to help desk tickets.Key Contributions:Assisted with the company’s initial creation and deployment of Windows XP OS images using Altiris RapiDeploy. Converted of all onsite field offices (27) from vendor leased desktop computers to company owned desktop computers in my support region. Installed and configured Cisco Routers and switches with guidance from the Network Operations Dept. Setup corporate Exchange email accounts for users that was not previously in place. Onsite support for US Army contract implementation at various locations throughout Germany providing technical and operational training. Created and maintained a detailed inventory of all office hardware and software assets that were previously not documented or tracked. Participated in Disaster (DR) Recovery Exercises.A+ Training 2000Windows XP Training, 2004

Mcchord Afb, Ft Lewis And Puget Sound Naval Shipyard, Bremerton Wa

Travel Consultant at Military and Government locations providing Official and Leisure travel services to Military and Civil Service Members.

Puget Sound Naval Shipyard And Uss Kitty Hawk Cv63

Personnelman 2nd Class:Maintained enlisted member service records and ID card issue. Transportation Supervisor:Setup airline, train and bus travel for service members going on temporary duty or permanent change of station by utilizing the Sabre GDS airline reservations system., Military (MAC) flights and accommodations.