Managed the corporate-wide Operational Excellence/Quality Assurance Program at over 30 U.S. terminals. Conducted quality audits at the terminals to identify improvement opportunities and remediate deficiencies related to customer handling requirements and quality defects.Developed Key Performance Indicators (KPIs) related to quality defects and Defects per Million Opportunities (DPMO) and presented quarterly trends to executive management and the C-suite.Facilitated management workshops and trained supervisory and front-line personnel at all facilities to drive continuous improvement and standardization of processes.Worked with core customers across all business units to identify training opportunities, develop customer specific quality metrics, and establish best practices that were leveraged across the corporation. Lead routine report outs to core customers on identified metrics and continuous improvement initiatives.

Developed streamlined processes for forecasting performance and analyzing budget variances to derive accurate operational and financial KPIs.Developed dashboards for operations management to monitor facility performance in real-time.Lead numerous payroll and billing audit engagements and coordinated with department managers to assess control effectiveness, remediate identified deficiencies, and mitigate departmental risks.

Responsible for the overall financial and operational performance for the stevedoring and terminal operations of the New Orleans location.Developed a logistics workflow program utilizing java platform to streamline terminal activities, billing information, and customer notifications via a cloud-based platform fully integrated with current information systems.Worked with IT to develop analytical KPIs revolving around employee production, customer rates and operational costs.

Developed and launched the enterprise-wide Internal Audit Department from the ground-up, including the administration of the annual risk assessment process, creation of the annual audit plan for all key business areas, and establishment of all governing policies and procedures.Performed audits in all aspects of accounting including: Purchasing, Accounts Payable, Billing, and Payroll. Developed new process documentation and implemented programs in Accounting, IT and Operations.Ushered in several large-scale system implementations and drafted procedures on the operational and corporate level to create sustainable, auditable criteria for those systems.Conducted assessments to determine if controls and processes were in place to address regulatory compliance standards for OSHA and USDA.

Responsible for full cycle accounting activities for Keystone’s subsidiaries’ fixed assets, including, Recording Journal Entries/General Ledger Transactions, Periodic Depreciation/Disposal of Fixed Assets, Recorded and prepared State/Parish Sales Tax Returns, Recorded Property Tax Returns for property throughout the various parishes in Louisiana, Month/Year end Adjusting Entries and Financial Statements Preparation, and collections on outstanding Accounts Receivable.