❖ Senior client facing (SaaS) software implementation and customer success manager❖ Enable global enterprises to assess, remediate, and report on privacy risks related to data protection, global privacy laws, and other regulatory requirements.❖ Managing 50+ active client accounts (international and domestic)❖ Responsible for managing customer engagements; successfully deploy, scale, and maintain their service within the TrustArc Data Privacy Management Platform ❖ Manage customer relationships post implementation (ongoing product support/expansion)❖ Manage client workflow and training workshops❖ Collaboration with product management and engineering to triage and translate customer requirements to user stories and technical design requirements❖ Engage closely with sales, consulting, product management, and engineering

❖ Lead client facing software implementation manager (POC for all client related services)❖ Responsible for managing the full implementation and integration process of designed software solutions (iPad/iOS and cloud based)❖ Managed software solutions focused on patient data collection (patient intake, screening, risk assessment, patient reported outcomes, patient satisfaction, and consent administration)❖ Lead client facing resource for requirements gathering and software configuration❖ Managed clinic workflow analysis and solution proposals❖ Managed and performed software configuration / implementation life cycle❖ Managed client training and go-live support❖ Managed the integration of ADT/SIU inbound interface integration❖ Managed the integration of outbound ORU interface integration (discrete data results)❖ Managed product release notes and update distribution to clients❖ Proven success managing multiple implementation and integration projects simultaneously❖ Proven success in fast paced (startup) company environment

*RECOGNIZED WITH AVP INTERNAL PEER EMPLOYEE AWARD*❖ Team lead responsible for full system implementation of enterprise software and hardware integration based on Real Time Locating Service (RTLS) Technology.❖ Product implementation specialist for awareHealth software platform (real time emergency department patient flow, operating room patient/case flow, asset management and utilization)❖ Product liaison and business analyst for awareHealth enhancement requests (software development team).❖ Client facing business analyst tasked with requirements gathering for system configuration and implementation (workflow analysis and process improvement)❖ Team Lead for professional services and customer success teams❖ Account liaison for over 7 large health systems.❖ Managed client specific end user education and training❖ Managed client specific software user testing and validation along with go-live support

❖ Product manager of iCES cost management and containment application (claims scrubbing)❖ Lead business analyst responsible for requirements gathering for accountable care software solution focused in Oncology, Cardiovascular Disease, and Chronic Kidney Disease.❖ Project manager for client software implementation and integration❖ Lead business analyst for software development team to build in-house EMR and clinical documentation system❖ End user training and documentation analyst

❖ Team lead tasked with configuration and implementation of AllScripts Enterprise EMR system for large outpatient medical group❖ Lead systems analyst for modules included charge capture (claims), eRX, physician order entry (CPOE) and clinical documentation❖ Lead systems analyst for LabCorp/Quest Lab interface integrations❖ Lead systems analyst for billing department (claims processing / adjudication)❖ Project manager for implementation and roll-out to over 30+ specialty practices❖ Responsible for ongoing post implementation support

❖ Team leader tasked with the implementation of Allscripts V10 EMR Enterprise system❖ Lead Systems Analyst for modules included charge capture (Claims), eRX, physician order entry and results (CPOE) and clinical documentation.❖ Lead System Analyst for current state configuration, process, and clinical workflow optimization.❖ ConnectR Interface Analyst – Data Mappings❖ Lead implementation Specialist for North Georgia Health Systems❖ Lead implementation Specialist for UMass Memorial Hospital❖ Lead System Analyst for EMR Optimization for Holzer Healthcare Clinics

❖ Product Manager for all information systems within specialty Cardiovascular medical group.❖ Management of the Pace Maker Clinic IT infrastructure and software platforms.❖ Management of the Billing Department Claims Processing application (GE Groupcast)❖ System Administrator 200+user Windows server network, SQL DB Servers, DICOM Servers, and transcriptionservices.❖ Lead Allscripts EMR Implementation specialist❖ Lead gap analysis per Allscripts EMR Best Practices adoption❖ Manger of 2 direct reports (IT interns)❖ Lead end user education/training