Kristopher Ford Email & Phone Number

Seattle, Us

Position: Retail Sales Manager- Opened new store Completed REI Retail Management Training Managed hardgoods and bike shop team of up to 20 staff Transferred to managing softgoods and kept bike shop Roll out of RSS (all paperwork electronic) Started stocking revamp (P3P), new process following EPIC Worked with sales lead to get ready for roll and interview for RSM Scheduling manager for full pay cycle, quarter Payroll tool Hiring manager for new hires class Visual manager (VTSS) lead sales setup and visual updates and refresh Coaching sessions, working with staff below, on the same level and seniors Position: Technical Shipping and Receiving Specialist- Duties included (SIF) online order fulfillment, inventory management, SAP, packaging and shipping, customer service, receiving shipments, stocking, replenishment, warehouse organization and back-stock product management Receive and process incoming shipments (replenishment and vendor) Rolled out SIF when new and refined process to streamline, increased numbers and set the bar that is still followed Position: Certified Bike tech- Barnetts Certified with REI Ran bike shop when Master Tech Patrick was out (vacation and sabbatical) Worked to keep paperwork organized and floor staff trained for pw Workflow optimization collaboration Trained new action sports staff on bikes

Us

Duties included order sourcing, procurement of hardware and software for IT support company. Client communication and relationship building, customer service. Vendor relationship management (Microsoft, Dell, HP, Ingram Micro/distribution.)

Responsible for general operations of company business from employee scheduling, evaluations, interviewing, orientation processing new employees, training and developing. Distribution of pay, quality control, managed Field Captains with 50+ employees, arranged and conducted meetings with supervisors and technicians. Did multiple inventory and audit of all equipment. Maintained spreadsheets of company data such as inventory, employee records, company finances, quality control and level of customer satisfaction.

Satellite Television installation supervisor for DirecTech, contractor for DirecTV. Scheduling and supervising 5-15 technicians in mounting of proper satellite dish, running of cable lines from dish to receiver(s), connecting to various components, customer education and satisfaction. Responsible for all paperwork and invoicing and quality control and customer satisfaction.

Us

General Fiber was the largest broadband installation company in the United States. I was responsible for overseeing the general operational procedures of the Houston offices and field work for more than 150 employees, field supervisors, quality control techs, dispatchers and office support staff. Including as well the development of employee systems and management structures to support these employees and produce and maintain overall profitability and customer satisfaction. Was responsible for employee scheduling, evaluations, interviewing and hiring, orientation processing new employees, training and development. Distribution of pay, quality control, Field Supervisors, arranged and conducted meetings with supervisors and technicians. Did multiple inventories and audits of all equipment. Maintained spreadsheets of company data such as inventory, employee records, company finances, quality control and customer satisfaction.

Houston, Tx, Us

Responsibilities included ordering and inventorying of all equipment for a full service catering and event production company. Was in charge of making sure all company functions had all the proper equipment and staff necessary. Insured that all equipment and vehicles were maintained and in proper working order. Kept inventory organized and updated. Worked with staff and clients to ensure complete event satisfaction and customer service. Managed teams at events and and on location, led and supported team(s) to execute all necessary aspects and logistics of the events with exceptional customer service.