Kristopher Marrero Email & Phone Number

Panama

I currently handle a daily stream of support requests for multiple companies in Central America and the Caribbean with networks of different sizes and complexities. Focused on excellence in customer service, with good knowledge and work experience in Network Administration and Help Desk, supporting technologies such as Router and Switches multivendor, Aps.

Panama

• I managed a daily flow of support requests from users and my managers of multiple companies in Central America and the Caribbean with networks of different sizes and complexities. With a focus on excellence in customer.
• Create installation manuals and user manual of all the applications that users use.
• Direct and primary support to managers.
• I manage support request flow between 20 and 30 with a closing percentage of 95% per day.
• 2750 support tickets in 2020 and 2021 per year.
• Provide technical support in person, on call, remotely and electronically for Level 1,2 and 3. Show less

Panama

• Install, configure, manage, upgrade and maintain computer networks and systems.
• Monitor and improve computer systems performance
• Trained the users in each technology tools that they must use (Ofice, SIPE and others that they need)My functions also include:
• Provided Technical Assistance Support on-site and remotely for incoming queries and problems related to computer systems, software, hardware, and other devices such as printers, phones, smartphones/tablets… Show more
• Provided Technical Assistance Support on-site and remotely for incoming queries and problems related to computer systems, software, hardware, and other devices such as printers, phones, smartphones/tablets, in the same.
• Gathered and analyzed information about the user’s issues and determined the best way to resolve it.

Panama

• Designed and developed the company computer networks and systems from scratch, including assembling racks and patch panels and installing routers, switches, servers, and NAS. Configured these systems to meet customer.
• Installed… Show more
• Installed, configured, managed, upgraded, and maintained computer networks and systems, resulting in a 90% reduction in network-related issues and a 25% increase in system uptime over a two-year period.
• Monitored and improved computer networks and systems performance, regularly conducting network speed tests and identifying and addressing bottlenecks. Increased network speed by 30% and reduced response time for system.
• Troubleshot and resolved LAN/WAN performance, connectivity, and related network problems. Maintained network infrastructure and equipment efficiency, reliability, security, and integrity. Reduced the average time to.

Panama

• I deal with vendors, business partners and made contract negotiations.
• Improved the sells in Panama and Mexico.
• Recruited, train and coordinate meetings with vendors for company products.
• Create marketing and sales strategies.

Master Of Cybersecurity, Computer And Information Systems Security/Information Assurance

Master Of Cybersecurity, Computer And Information Systems Security/Information Assurance

Bachelor Of Systems And Computer Engineering, Computer Engineering, 2.06/3.0

High School Diploma

Activities and Societies: Panama Baseball Team Panamá Metro Baseball Team Colon Baseball Team (Youth) categoría Juvenil