• Managed administrative and daily program operations for the Learning Center, an external-facing LMS platform for distributors and sales leaders. Expanded platform reach to 26 additional global markets between Q1 2021 and Q1 2022.• Led, organized, and oversaw content development and production via an extensive SharePoint library for both global cross-functional staff and third-party partners.• Improved collaboration of internationally distributed teams by implementing regular… Show more • Managed administrative and daily program operations for the Learning Center, an external-facing LMS platform for distributors and sales leaders. Expanded platform reach to 26 additional global markets between Q1 2021 and Q1 2022.• Led, organized, and oversaw content development and production via an extensive SharePoint library for both global cross-functional staff and third-party partners.• Improved collaboration of internationally distributed teams by implementing regular, productive meetings which created a consistent rhythm of contact, correlation, problem‐solving, scheduling, and feedback.• Coached teams worldwide on productivity strategies to accomplish challenging goals by sharing, sorting, and adopting previously siloed local knowledge and strategies.• Directed the design of MicroStrategy dashboard with Business Intelligence for program performance analytics to measure the efficacy of program and map business performance impact on participants.• Developed customer-voice feedback program to evaluate whether the program was meeting all customers' needs. Delivered regular reports to leadership to share findings and guide strategic decision-making around program's future. Show less

• Selected by company leadership to aid in the massive modernization of the company’s business model. Handpicked for this role based on the value of my deep institutional knowledge and deep cross-functional relationships which allowed me to facilitate more effective inter-departmental collaboration and to improve the velocity and quality of this critical company initiative.• Liaised with nearly every department in the company to ensure feedback, concerns, approvals, and revisions were… Show more • Selected by company leadership to aid in the massive modernization of the company’s business model. Handpicked for this role based on the value of my deep institutional knowledge and deep cross-functional relationships which allowed me to facilitate more effective inter-departmental collaboration and to improve the velocity and quality of this critical company initiative.• Liaised with nearly every department in the company to ensure feedback, concerns, approvals, and revisions were properly incorporated into successive drafts, program launch, and program expansion.• Worked directly with attorneys and other experts to craft the technical and legal language detailing the new business model.• Oversaw the conception and production of various media assets for the new business model, including personally writing/editing content, directing animated educational videos, and driving diverse and inclusive representation in assets to echo our values and our diverse global customer base. Additionally, served in a cross-functional role ensuring that content was both effective as sales/marking tools and compliant with laws and regulations.• Interacted with customers and professionals at key events to assess competitors’ strengths, attendees’ engagement, and emerging trends in a changing industry landscape.• Drove research and analysis on updated definitions of customers, distributors, and sales leaders’ personas to propose changes in delivering streamlined and optimized customer experiences. Show less

• Managed and supervised programs to improve organization, distribution, and impact of global recognition and measure the efficacy of programs on business operations.• Initiated, designed, and developed the first Global Recognition handbook which outlined policies, processes, and procedures for local and global recognition teams. Handbook was devised to address ambiguity and lack of transparency in existing systems that had produced redundant work and competing messaging.• Engaged and… Show more • Managed and supervised programs to improve organization, distribution, and impact of global recognition and measure the efficacy of programs on business operations.• Initiated, designed, and developed the first Global Recognition handbook which outlined policies, processes, and procedures for local and global recognition teams. Handbook was devised to address ambiguity and lack of transparency in existing systems that had produced redundant work and competing messaging.• Engaged and worked alongside IT developers to manage the research and development of a visual calendaring tool to map events, promotions, and programs company-wide to avoid overlapping events and wasting resources on redundant programs in chronological/ strategic proximity.• Allied with cross-functional partners in devising recognition policies to drive investment in and ensure that departmental expertise and consideration was incorporated in program improvements.• Facilitated needs assessment with sales leaders internationally, verifying the need for a LMS solution for new and established distributors to provide product knowledge, promote mastery of business model, and improve performance. This led to the initiation of a substantial, subsequent learning and development initiative. Show less

• Managed the development, execution, and review of recognition process and programs for North American markets.• Facilitated the strategy, collection, composition, editing, and publishing of over 50+ sales leader success stories for a regional audience. Worked in tandem with marketing team to ensure effective publication in all relevant digital and social media channels.• Coordinated with cross-functional stakeholders regularly to review progress, drive improvements, and communicate… Show more • Managed the development, execution, and review of recognition process and programs for North American markets.• Facilitated the strategy, collection, composition, editing, and publishing of over 50+ sales leader success stories for a regional audience. Worked in tandem with marketing team to ensure effective publication in all relevant digital and social media channels.• Coordinated with cross-functional stakeholders regularly to review progress, drive improvements, and communicate challenges in core programs to management.• Addressed and resolved technical, financial, and operational concerns by working with sales directors and general management.• Performed corporate intelligence identifying social media, event, and physical media behaviors to provide in-depth analyses on competitors' best practices. Show less

• Developed and taught a comprehensive training curriculum covering business model, policies and procedures, internal software, and account management to 60+ new distributor support specialists, account managers, and sales managers.• Supervised and mentored the 10-member Information Lead team. Members responsibilities included tier-2 distributor and sales leader support, along with researching and responding to complex queries. • Coached team members in skill acquisition and career… Show more • Developed and taught a comprehensive training curriculum covering business model, policies and procedures, internal software, and account management to 60+ new distributor support specialists, account managers, and sales managers.• Supervised and mentored the 10-member Information Lead team. Members responsibilities included tier-2 distributor and sales leader support, along with researching and responding to complex queries. • Coached team members in skill acquisition and career exploration within the company.• Managed schedules and time off requests. Show less

• Collaborated with the Account Management team to provide excellent customer service and foster positive experiences for both English and Mandarin-speaking distributors and sales leaders.• Provided essential education and support in navigating business fundamentals, commissions, promotions, and potential growth of sales organizations.• Communicated and coordinated with cross-functional partners to provide expert solutions to sales leaders and reduce communication load for said partners.

• Achieved goals and service targets by cultivating and securing new customer relationships.• Delivered full-spectrum, customized sales order support for Mandarin-speaking clientele.• Facilitated smooth and comprehensive onboarding for new customers and distributors.

• Managed the religious education, teaching and public presenting skill acquisition, and mastery of the fundamentals of conversational Mandarin Chinese.• Routinely involved in refining training curriculum, consulting on fellow instructors' queries and problems, while managing and mentoring clusters of teachers.