Kris Shephard Email & Phone Number

Kansas City, Kansas, United States

• Serve as the main point of contact for technical installs and be the voice of the client to onsitetechnicians to assure the project is successfully executed
• Maintain client portfolio as well as assist others to support the success of the team
• Communicate with clients regularly to gather information to execute deliverables, ensureproject stays within budget and on schedule, and clients’ objectives are met
• Manage onsite requirements including arranging onsite surveys, coordinating equipment,scheduling technicians, and troubleshooting issues
• Be the liaison between client and technician to negotiate pricing and ensure accurate invoicing

Overland Park, Kansas, United States

• Maintain good customer relationships and help advise Medicare beneficiaries on healthinsurance from initial contact to enrollment
• Achieve high levels of enrollments through extensive product knowledge, thoroughcompliance procedures, and skillful sales strategy
• Completed extensive required exams and certificates in order to be licensed in 25+ states
• Trusted with customers’ PHI and other sensitive information as well as selecting the mostbeneficial health plan to fit their needs

Kansas City, Kansas, United States

• Delivered food from partner restaurants across the Kansas City area and ensured that allorders were correct and delivered in a timely manner
• Served customers with excellent customer service and maintained a perfect attendance andacceptance rating

Lawrence, Kansas Area

• Addressed customer service inquires in a timely and accurate fashion
• Gave accurate and appropriate information to answer marketplace andMedicare healthcare questions, troubleshoot issues, and resolve complaints
• Exceeded corporate target for quality ratings by achieving 99%, in addition to having hundredsof five-star CSat reviews

United States

• Cross-trained in most sections of the building and often work in multiple areas in a day
• With new associates, give initial building tour, run safety school, train and run through a competency checklist various machines determining if they pass or need further training, and train them in all aspects to be.
• First line of communication if associates have questions or concerns
• Ride along with employees that require a re-train and work with the employee to problem solve errors