Kris Shephard Email & Phone Number

Kansas City, Kansas, United States

• Serve as the main point of contact for technical installs and be the voice of the client to onsitetechnicians to assure the project is successfully executed• Maintain client portfolio as well as assist others to support the success of the team• Communicate with clients regularly to gather information to execute deliverables, ensureproject stays within budget and on schedule, and clients’ objectives are met• Manage onsite requirements including arranging onsite surveys, coordinating equipment,scheduling technicians, and troubleshooting issues• Be the liaison between client and technician to negotiate pricing and ensure accurate invoicing

Overland Park, Kansas, United States

• Maintain good customer relationships and help advise Medicare beneficiaries on healthinsurance from initial contact to enrollment• Achieve high levels of enrollments through extensive product knowledge, thoroughcompliance procedures, and skillful sales strategy• Completed extensive required exams and certificates in order to be licensed in 25+ states• Trusted with customers’ PHI and other sensitive information as well as selecting the mostbeneficial health plan to fit their needs

Kansas City, Kansas, United States

• Delivered food from partner restaurants across the Kansas City area and ensured that allorders were correct and delivered in a timely manner• Served customers with excellent customer service and maintained a perfect attendance andacceptance rating

Lawrence, Kansas Area

Addressed customer service inquires in a timely and accurate fashion• Gave accurate and appropriate information to answer marketplace andMedicare healthcare questions, troubleshoot issues, and resolve complaints• Exceeded corporate target for quality ratings by achieving 99%, in addition to having hundredsof five-star CSat reviews

United States

• Cross-trained in most sections of the building and often work in multiple areas in a day • With new associates, give initial building tour, run safety school, train and run through a competency checklist various machines determining if they pass or need further training, and train them in all aspects to be successful at Amazon• First line of communication if associates have questions or concerns• Ride along with employees that require a re-train and work with the employee to problem solve errors