Kristopher Wolff Email & Phone Number

Hamilton, Oh, Us

Cincinnati Metropolitan Area, Ohio, United States

Cincinnati, Ohio, United States

Centerville, Ohio, United States

Cincinnati, Ohio Area

Helping consumers with credit and financial challenges obtain affordable transportation and financing.

Charleston, South Carolina Area

Responsible for recruiting, hiring, motivating and training all Sales and Service Department staff. Monitors inventory balance and vehicle reconditioning and repair daily. Responsible for all Sales and Service Department results. Evaluates and supervises all activities on the lot. Underwrites and approves loans by conducting customer interviews and budget analysis to determine eligibility and quality. Implements promotional campaigns, analyzes results and conveys to management. Implements and monitors all sales volume goals and activities. Desks applications following company sales procedures. Addresses all customer and vehicle concerns in an amicable manner.

Cincinnati, Ohio Area

Responsible and accountable for growth and profitability of J.D. Byrider and CNAC Finance and for complete customer satisfaction by insuring that managers and staff correctly implement all aspects of the J.D. Byrider program. Recruited, hired and trained results- oriented managers and essential personnel. Responsible for counseling and completing annual, monthly and weekly performance reviews as well as motivating and if necessary, terminating managers and other staff. Accountable for the scheduling and conducting weekly and monthly meeting with managers and department personnel. Required to be accessible and to provide leadership and support for all managers. Implemented and monitored promotional campaigns to maintain correct corporate standards. Monitored tax, title and license procedures. Produced timely financial reports to J.D. Byrider Corporate office. Monitored personnel procedures and controlled labor and operating costs. Monitored loan originations by conducting internal audits insuring all CNAC objectives for completeness, correctness and compliance were adhered to by all personnel. Managed and achieved delinquency goals, charge-off goals and collection goals. Monitored and directed all managers and personnel of the Service department to ensure cost effective reconditioning of sales lot inventory. Maintained positive customer relations through developing the service staff's customer service skills, and effective resolution of complaints. Controlled inventory through weekly auditing of vehicles, paperwork and spot-check counts. Monitored remarketing of CNAC inventory to ensure proper liquidation and maximize proceeds.

Louisville, Kentucky Area

Responsible for the performance of the J.D. Byrider store, including Sales, CNAC and Asset Management. Insured the J.D. Byrider program was implemented correctly with every customer and that all functions work together to achieve established goals. Coordinated inventory levels with buyers and insured quality reconditioning and repair of sales lot and customer vehicles through sublet vendors. Assisted customers with difficult warranty and policy issues then negotiated and made necessary decisions to resolve the issue. Interviewed, hired, trained, motivated. disciplined, retained, terminated employees as necessary to maintain acceptable turnover levels. Provided visible and active leadership to the Collection Manager and a team of collectors in the minimization of delinquent payments, prevention of charge-offs, and verification of insurance and contact information.

Terre Haute, Indiana Area

Essential duties and responsibilities included the growth of the store portfolio through generation of sales leads, origination of new loans, refinancing of current accounts and collection of weekly payments. Required to maintain zero delinquency numbers by close of business week. Insured that all new loans met funding requirements and were in compliance with all local, state and federal collection, lending and bankruptcy laws. Communicated directly with customers to resolve all mechanical and delinquency issues in a manner to benefit the customer and the company. Prepared and processed all title work for sold units in a timely manner to insure compliance with all state and federal laws.