Provided advisory and consulting services to organizations investing in technology—such as Customer Experience (CX), Cloud, Security, and Mobility—enabling them to scale their businesses for growth and operational efficiency. Collaborated across finance, operations, and other business lines to secure stakeholder alignment and ensure the success of critical initiatives. Assisted IT decision-makers in maximizing their business potential within the rapidly evolving technological landscape, focusing on CX and digital transformation. Specialized in guiding businesses toward adopting generative AI initiatives, which present significant growth opportunities. Developed and implemented a framework to guide customers through the four key pillars of the technology buying process, enhancing their confidence and enabling informed purchasing decisions.

Focused on building an eco-system that supported sales partners’ growth in the marketplace. Put forth a heavy emphasis on meeting partners where they wanted to be met based on their business needs. Led a team that managed the following value-add resources for the sales partner community: Partner Marketing Program, Partner Education & Events, Partner Loyalty Program, and High Growth Technology Programs (CX, Cyber, Cloud, IOT/Mobility).Participated in many public speaking events focused on Technology Market Trends and Innovation.

Built a comprehensive program to enable, educate, and evolve sales partners on all technology solutions within the Customer Experience (CX) arena (unified communications, collaboration, contact center, workforce optimization, AI tools, automation, business process outsourcing, and more). Supported sales partners with their client’s CX engagements including but not limited to stakeholder interviews, customer journey mapping, ROI analysis, needs assessments, solution evaluation, etc. Curated and delivered educational content (e.g. MasterClass) to enable sales partners on CX trends, technologies, and best practices to assist customers engaged in a CX initiative (people, process, platforms). Aligned with all of our technology solution providers to ensure they were properly represented in customer evaluation/sourcing engagements. Worked with Intelisys' supplier services team to bring emerging technology solutions into the CX portfolio. Participated in public speaking engagements across the country primarily focused on the importance of organizations having a CX strategy to differentiate themselves in the marketplace.

Responsible for the leadership and execution of the enterprise field sales organization in the West with an $8M Budget for the current fiscal year across three sales teams in the region. Hired and cultivated top talent within the sales organization. Maintained executive sponsorship with customers for top strategic opportunities in the funnel. Implemented and led a team selling motion closely tied to solutions engineering and SMEs.Interlocked with Indirect Channel, Marketing, and Direct teams to drive pipelineAligned with strategic resellers, VARs, ISVs, MSPs, BPOs, and alliance partners to build synergetic salesmomentum.Contributed to improving internal processes and programs to support high-growth strategy.

Rebuilt the enterprise sales organization in the Western USAligned with indirect channels to revitalize a "partner first" reputation in the marketImplemented an Account Based Selling motion/go-to-market strategy within the sales teamLed a team of 6 Direct Reports with >40 field sales account executives in respective regions

Drove global strategic contact center sales initiatives across all routes to market.Led a team of subject matter experts to support all contact center engagements across the field sales organization.Engaged in competitive market analysis and insight for cloud contact center market adoption.Created awareness of offering through thought leadership forums including indirect channel education events, analyst and consultant briefings.Aligned with product teams to create value differentiation in the marketplace.Participated in the due diligence process for the acquisition of NewVoiceMedia - Vonage's enterprise contact center solution.

Fully capture, analyze and validate organizations' business requirements for SIP, UCAAS, CCAAS solutions and complementary technologies. In return present best of breed solutions focused on the business outcomes of the customer. Technology solutions should be always be pliable and frictionless to the business in order to create value throughout the organization.

Proudly achieved the Chairman's Club award four years in a row, recognizing my responsibility for hitting revenue targets for cloud communications worldwide, including SIP Trunking, Unified Communications as a Service, and Cloud Contact Center as a Service.In FY2017, the team achieved an impressive 30% year-over-year growth for the cloud communications division, which was 120% over plan. In FY2018, we met the plan for the cloud communications division by the third quarter.Worked with cross-functional teams to launch the Cloud Contact Center offering into the marketplace in February 2017, and built a team of contact center specialists which sold 300% over initial sales projections during the first year of launch. Also, I established strategic partnerships with complementary offerings such as Calabrio for a best-of-breed workforce optimization solution. Worked with our marketing team to develop competitive optics and market opportunity briefings for internal use, conducted industry analyst briefings (Gartner, Forrester Research, etc.), and evangelized the offering within the indirect channel. Provided strategic oversight and leadership around Masergy's Cloud Communications offering, worked with engineering, product, and marketing teams, as well as the executive team, to innovate and grow the portfolio based on market demand. Most importantly, worked on all large strategic cloud contact center transformation opportunities.

Worked with enterprise customers through direct and indirect channels, to leverage Masergy's Cloud Communications portfolio of Unified Communication as a Service (UCAAS) and SIP Trunking for their specific requirements. I also gained knowledge of designing and configuring complex global networks.Exceeded the company's assigned revenue targets as follows: FY16 ‐ 137% of plan, FY15 ‐ 335% of plan, FY14 ‐ 140% of plan, and FY13 ‐ 100% of plan. Accurately forecasted and executed on pipeline sales to meet revenue targets.Provided an overview of the product portfolio and training to indirect channel partners. Also worked with strategic partners to cross-sell into their respective customer bases. Collaborated with engineering and product development teams to continually enhance the company's global enterprise offering.Spoke and participated in multiple panels at industry-specific trade shows.

Work with businesses to attain a clear understanding of their requirements and expectations around SIP trunking, Hosted IP PBX and/or unified communications. In result, produce a deliverable that is backed by the Broadcore Pledge - to responsibly deliver your desired outcome.

Business Development, Strategic Partnerships, Direct and Indirect Sales Management, Revenue Generation