Kristy Timson Email & Phone Number

Sydney, New South Wales, Australia

Provide project management support to Intapp Services clientsFacilitate project kickoff meetingsCoordinate and facilitate meetings and workshops with client resources and Intappdelivery resourcesTrack project deliverables and report status in project management toolsTrack time entry of project resources and compare to budgeted hours; forecast projectresources’ hoursOverall accountability for tracking project schedule, scope, deliverables and ensuringclient satisfaction

Penrith, New South Wales, Australia

Managing a team of Pre-Construction Managers to enhance customer experience for those building a new home with Metricon, from initial sales deposit through to the commencement of construction, promoting optimal customer satisfaction and referral business. Setting and monitoring the benchmark in Customer experience & customer relationship building, through integrity, gaining trust of internal and external customers, demonstrating exceptional project management skills, exceeding expectations at every interaction and adding value to the customer throughout the pre-construction journey. This includes, but is not limited to, problem solving customer issues in a positive manner, with solution focused outcomes providing a high level of communication to the customer within prompt timeframes. Manage, coach and coordinate team performance to ensure that weekly and monthly KPI's/ timeframes are in line with customer and company expectations, documentation produced and recorded is of high quality to ensure accuracy and visibility.

Baulkham Hills, New South Wales, Australia

Lead and mentor the Pre-Construction team to assist them in delivering exceptional customer service, building and maintaining customer relationshipsConduct weekly one on one workflow meetings to highlight any potential delays and implement a strategy to reduce these delaysHold daily team meetings to set the tone and expectation of the day ahead, providing feedback to the Customer Support Manager and/ or Operations Manager regarding the progress of KPI's on behalf of the team Generate referral business by promoting 5 star customer serviceMaintain professional internal and external relationshipsLiaise with Private Certifiers, Councils and Customers to obtain relevant building approvalsAssist Customer Support Manager and/ or Operations Manager with customer complaints to alleviate any need for higher escalation Liaise with internal teams to ensure the priorities of the Pre-Construction team are highlighted within their teams for completion within a reasonable timeframe

Baulkham Hills, New South Wales, Australia

Deliver exceptional customer service, build and maintain customer relationshipsMaintain a high degree of accuracy recording customer project details and preparing contractual documentationExceed customer expectations by responding to and following up on customer enquiries within nominated timeframesGenerate referral business by promoting 5 star customer serviceMaintain professional internal and external relationshipsLiaise with Private Certifiers, Councils and Customers to obtain relevant building approvals

Preparation of property condition reports, for both ingoing and outgoing tenantsAssessing properties for bond disbursement to tenants and landlordsProviding professional advice to landlords and tenantsPreparing Residential Tenancy Agreements for executionConducting open homes and managing tenancy applicationsWorking with our sales team to manage referralsAn understanding of the benefits of property investing together with landlord and tenant obligations as set out in relevant legislationManagement of regular, routine inspections of rented properties in a systematic and thorough mannerManagement of repairs and maintenance at residential rental properties as well as liaison with tradespeopleManaging timely payments for landlord disbursements and bills Attending tribunal hearings on behalf of landlords to facilitate and manage outcomes for all tenancy related disputes Manage customer expectations for both landlords and tenantsProvide training to new members of the Property Management team Complete end of month and end of financial year account reconciliations Ensure that tenancy arrears in minimal and address as needed with both landlords and tenants

Generate new business and secure completed agreements to allow new landlords to engage the company's services in accordance with legislative requirementsPreparation of property condition reports, for both ingoing and outgoing tenantsAssessing properties for bond disbursement to tenants and landlordsProviding professional advice to landlords and tenantsPreparing Residential Tenancy Agreements for executionConducting open homes and managing tenancy applicationsWorking with our sales team to manage referralsAn understanding of the benefits of property investing together with landlord and tenant obligations as set out in relevant legislationManagement of regular, routine inspections of rented properties in a systematic and thorough mannerManagement of repairs and maintenance at residential rental properties as well as liaison with tradespeopleManaging timely payments for landlord disbursements and bills Attending tribunal hearings on behalf of landlords to facilitate and manage outcomes for all tenancy related disputes Manage customer expectations for both landlords and tenantsProvide training to new members of the Property Management team Complete end of month and end of financial year account reconciliations Ensure that tenancy arrears in minimal and address as needed with both landlords and tenants