Kriti Agrawal Email and Phone Number

Lead cross-functional integration and business transformation projects including change management

Led Pharmacyclics Procure to Pay (PTP) integration with AbbVie Target Operating Model and SAP implementation . Integration of Direct and Indirect Procurement and AP for Pharmacyclics US, Swiss & China Led Contracting Transition and Organization Redesign to align with AbbVie model. Stakeholders in multiple teams across Commercial Procurement, R&D Procurement, IT and HCP Consulting Contracting organizationsDeveloped and owned the cross functional governance for Contracting and PTP processes Finance and Procurement SME for Pharmacyclics integration to AbbVie End to End Contract Workers Management Solution Accomplished the redesign of PTP Contracting: process streamlining and optimization, stakeholder communication, training and change management. Achieved productivity gain and increase in business satisfaction. Also led the implementation of Order to Cash Contracting workflowDesigned and led the development of comprehensive KPIs for Contracting, PTP, Record to Report and Facilities. Baselined the current performance, established near and long-term goals and developed raise-the-bar roadmap

Contracting process streamliningEstablished the key KPIs for the contracting system and identify areas of improvements

Operational excellence partner for Payment Operations:Explored various customer experience metrics and improvement opportunities across Payment Operations and Client Servicing Design and roll out of an associate performance scorecard across multiple processes under Payment Operations and achieved productivity gains Business process management (BPM) documents, set critical metrics targets (CTQs), impart Lean, Continuous improvement trainings and mentor Lean Six Sigma projects Design and roll-out of Capacity Utilization dashboard for all volume-based Payments processes

Identification and mitigation of failure points for various payment channels across BarclaycardAutomation model and opportunities across various identified processes in UK Retail BankingReengineer Fraud Investigation processes and create automated dashboards to drive Continuous ImprovementService Delivery Enhancement and process based CoEs in Business Planning and Analysis, Barclays Finance Shared Services

Business Analyst and Test Manager for a project for Dutch railways

Business Analyst to improve international account opening process for corporate clients and shorten the processing time by 75% for an international bankProcess Consultant for a pan-European project to redesign Customer Contact Center for Wholesale Payments for an international bank

Business Analyst for an e-commerce reengineering project. Business Development and IT consulting activities for CRM in Insurance.

Redesigned the reports generation system for a credit card company and improved system productivity through modules redesign