Kim Rizzuti Email & Phone Number

Glen Allen, Va

Newark, De

Remote

Serve as strategic advisor to customers by recommending and executing best practices for the design and implementation of the CM product base.Manage the day to day relationship of assigned accounts and staff accounts. Responsibilities include: outlining project plans, assigning of duties and responsibility, managing status updates, facilitating implementation meetings, and issuing escalation and risk mitigation when needed to ensure product progresses on schedule and with prescribed standards.provide strategic development, tactical execution and problem solving to define concrete solutions to increase and/or maintain engagement rates in the CM product. This is accomplished through excellent relationships and the management and understanding of organizational needs based on sound data collection and analysis.Develop, compile and present quarterly and annual reports and assist in the negotiations of new and renewed contracts.Implement strategies to extend CM's reach into customer organizations to grow business and increase customer's revenue by fostering relationship with key account contacts.Understand, apply and support proper use of CM's methodology and standards by educating customers on the value of CM products and what their role is in the successful roll out.Effectively manage travel schedule.Provide ad hoc services as directed by management, work collaboratively with other CM departments to ensure objectives are met in a timely, efficient, and cost-effective manner.

Remote

BEST DOCTORS, INC., Boston, MA ACCOUNT EXECUTIVE (REMOTE)$150M high growth business that provides innovative healthcare services to over 150 major employers, including numerous Fortune 500 clients.• Serve as client advocate and relationship manager for 30+ large and mid-sized national companies• Cultivate strong cross-functional partnerships with internal teams to maintain 95% client retention and satisfaction rate• Monitor and direct the strategic implementation of products and services, driving optimized profit and sales• Manage recurring revenue and overall profitability of accounts valued at $10M• Prepare and review quarterly utilization reports with clients to determine strategies for on-going member activity• Continuously work to identify potential opportunities for upselling, and provide valuable support for sales efforts• Provide extensive mentoring and continual support to other Account Executives, helping them to meet company goals

San Diego, Ca

XyberNET, Inc., San Diego, CA CLIENT EXECUTIVE Software company that provides premium processing and claims administration systems to large insurance companies.• Implemented effective strategies to optimize overall satisfaction and profitability of large client accounts• Acted as business partner and consultant with client companies to identify business opportunities and resolve issues• Gathered and interpreted client expectations, and manage timeshare processing, and client projects• Functioned as a subject matter expert, which included proposing and implementing system modifications and facilitating on-site user training• Offered valuable advisement and suggestions during annual budgeting processing and company goal settingTRAINING, CUSTOMER SERVICE MANAGER (1992-2000)• Managed staff of trainers, technical writers, customer support representatives and quality assurance staff • Served as escalation point to manage challenging customer issues and quickly identify appropriate solutions• Directed employee training and development, and instructed both staff and clients on system functionality• Performed employee reviews and salary adjustments, as well as revised and maintained departmental job descriptions

B.A., English/Journalism

BA, English / Secondary Teaching Certification

Ms, Gerontology

MS, Gerontology