Karthik N Rudrappa Email & Phone Number

Abingdon

Abingdon, England, United Kingdom

First point of contact for customer queries through various channels (phone, email, webchat, etc.).Provide premium customer experience and take ownership of queries to resolution.Manage written and verbal case management for customer communications.Collaborate with internal departments to ensure a premium customer experience.

Bangalore Urban, Karnataka, India

Engage VMware's India/APJ ESN colleague community and drive global adoption goals.Create engaging content for the India/APJ colleague community.Partner with stakeholders, HR, Communications Managers, and communities.Conduct stakeholder interviews and translate business needs into functional specifications.Provide consultations, trainings, and support to internal stakeholders.Implemented process improvements, optimizing workflows, and recommending tech solutions.Prioritize project backlogs using Agile methodologies for timely delivery.

Bengaluru, Karnataka, India

Work with one of the largest funded startup creating vertical communities.Contribute to project documentation and standardization.Successfully implement an enterprise-level CRM system.Analyze data from various portals and internal dashboards.Document complex business processes and propose actionable solutions.Participate in product meetings and contribute new ideas for features.Mentor and coach junior business analysts for professional growth.

Ahmedabad Area, India

Experience with a SaaS-based product and complete management of Customer Success team.Engage in growth activities like cold emails, social media engagement, and brand awareness.Responsible for onboarding new customers and providing product demos.Ensure product quality through analytics and services usage.

Bangalore Urban, Karnataka, India

Played a key role in launching an entertainment and community-based platform.Developed and maintained project plans for effective collaboration between teams.Presented reports to senior management and recommended actionable steps.Analyzed data to identify problems, trends, and scalable solutions.Created comprehensive test plans and test cases for quality assurance.Collaborated with design team to create intuitive user experiences.Utilized data analytics for user behavior insights and data-driven decision-making.