Karen M. Email & Phone Number

San Francisco, California, Us

- Optimized web request intake processes and intake dashboards. - Overhauled content templates in order to to simplify web experience build from end to end.- Led weekly scrum calls and intake meetings.- Trained users on how to use Page Builder and the web content templates.- Managed the intake process and delegated to a team of web experience managers for both core/digital and product teams.- Partnered with teams to deprecate low-performing web content.- Served as a team resource on WordPress functionality. - Supported events and release marketing web updates.- Audit and migrated Salesforce.org video content into a new platform.

San Francisco, California, Us

- Supported .org and .com teams with priority web updates.- Implemented internal search strategy and supported experimentation program for Salesforce.org- Refreshed web content for Salesforce.org – including creating custom sites to support marketing goals and premier events – to increase engagement.- Served as a subject matter expert on Wordpress and Adobe Experience Manager.- Partnered with analytics team to measure success against business goals.- Partnered with business technology team to identify enhancements/new features for the Salesforce.org website.- Managed the UAT process from the marketing side for Salesforce.org and delivered story requirements to BT team.- Completed yearlong leadership course - Accelerate - for aspiring people leaders within Salesforce.

Washington, Dc, Us

Developed content strategy for Washington Gas website & social media channels. Implemented strategy for customer engagement on social media -- as well as mentored customer service social media specialists. Developed communications plans to promote key community events and digital campaigns. Produced video for employees and for online audiences. Provided communications support for events. Advised senior management and employees on best practices for digital communications.

Bethesda, Maryland, Us

Managed internal and external website content. Worked closely with business development, sales and client solutions teams to fulfill marketing needs.

Washington, Dc, Us

- Created engaging digital content (blogs, video, social media) in support of communications goals. - Led targeted communications outreach to promote annual reports, special reports, and events.- Worked with regional teams to establish social media presence for respective offices and in multiple languages. - Produced video content for online audiences. - Played an instrumental role in redesigning the website and blog.

Drafted media pitches and conducted outreach to LGBT media outlets. Coordinated with clients to plan events in the Los Angeles/Palm Springs area. Worked with clients to develop social media marketing strategies.

Washington, Dc, Us

As a Center for American Progress intern: • Maintained and created content for Drupal-based website.• Created and analyzed a social networking database for the Enough Project. • Produced and edited video and audio segments for the Enough Project website.

Los Angeles, Ca, Us

Assisted in producing and editing short videos highlighting CW shows.

Wasington, D.C., Us

Compiled backgrounders distributed to journalists visiting Israel. Designed maps and diagrams used by reporters and Israeli authorities.

San Francisco, Ca, Us

Wrote news and feature articles for weekly issues and supplements.

Bachelor Of Arts (B.A.), Print Journalism, Political Science

High School Diploma