Karen Kroll Email & Phone Number

Arizona, United States

Perform audits to ensure compliance based on the Client’s current standardized protocols. Maintain quality control by ensuring data accuracy and integrity. Meet with the Client periodically to align and ensure the quality of service provided to the community. Analyze data produced by audit outcomes. Create reports on quality and accuracy of program data. Construct educated and well-informed decision making to measure accuracy and quality of case completion. Manage daily communication about updated protocols and criteria for case audits with QA Lead and team. Make informed, educated decisions on accuracy of case management based on guidelines and standard operating procedures.

Vermont, United States

Works primarily with data analysis and quality control. Some of the tasks include managing the Client's (Vermont Department of Health) Reportable Diseases email inbox; prioritizing incoming COVID-19 cases from labs; Opening cases from lab reports in the Vermont Department of Health's confidential database; Collaborating with diverse team to assess complicated cases; Assisting in assigning cases to strike teams; Following up with individuals who were in contact with COVID-19 patients, providing support and directing to resources as needed; Working with diverse populations; Collecting and maintaining confidential health information; Pulling quality control reports, address and fix data errors.

Oc, California, Estados Unidos

A Case investigator performs case investigations and supervise regionally-focused Contact Tracers who will work remotely to conduct a virtual “needs check,” and connect at-risk COVID-19 positive patients and people in quarantine to community resources. Some of the responsibilities include:• Act as primary point person to call people with a positive diagnostic test for COVID-19, provide support and gather information, including information about the disease• Triage and coordinate next steps for isolation for cases and quarantine for individuals the person has been in contact with.• Collect and record information on symptoms into the CRM• Coordinate tracking efforts with local health authority and refer high-level cases to local resources.• Oversee quality control of data collection and data reporting.• Make informed, educated decision on case management based on interview guidelines.• Maintain daily contact with the Case Navigator.

Visalia, California

Deerfield Beach, Florida

Research and cold call potential customers; schedule meetings; organize workshop and lunch meetings for the sales representative; data compiling; supporting the finance department by making monthly payments to the sales representative; schedule interviews; translation of documents from Portuguese to English; answering income calls; general office work.

Preparation and shipment of mailbags to the ships and other units; Shipment of international documents and packages; Management of meetings and meeting rooms; Requesting and releasing badges on the “Nexcode” system for Clients; answering incoming phone calls from international Clients; assist and give support to other departments; budget request to purchase cleaning and office supplies; provide excellent customer service to potential clients.

Assist with all office / management needs; answering incoming phone calls, typing documents and letters, scheduling meetings combining all managers’ agendas, greet and assist clients, data compiling, arrangement on all travel budgeting and arrangements, assist with payroll hours and reports, plan and support events. Experience with SAP system, Lotus Notes.

Provide excellent customer service by giving information to Central and North America population, regarding procedures, type of visas, and scheduling appointments to the UK Embassy, to people interested in immigrating or visiting the United Kingdom.