Kim Rockquemore Email & Phone Number

Norwalk, Connecticut, United States

Cultivate relationships with customers and gain an understanding of business objectives to ensure the best client experiences. Identify potential business prospects within the client portfolio and upsell products/services. Develop and achieve short, medium, and long-term corporate goals in collaboration with clients. Collaborate with the marketing team and utilize client testimonials and compelling case studies to create customer personas. Communicate regularly with diverse stakeholders via email and Zoom. Oversee a portfolio of 78 customers across varied industries amounting to $1.5M in annual revenue. Work with cross-functional units including Sales, Marketing, Support, Product, and Client Integration teams to achieve cohesive strategies and outcomes. - Surpassed 2023 YTD targets of 100% retention and exemplified remarkable proficiency. - Grew revenue to $1.5M through strategic oversight of a client portfolio comprising 78 accounts including the post-sales lifecycle, amplifying product utilization and adoption.- Recognized as a top-performing team member in H2/2022 for consistent excellence.

Norwalk, Connecticut, United States

Brought on board to strategically lead and develop customer success activities for a business start-up in the SaaS space. I direct customer interface operations, with focus on the delivery of service excellence.Critical to my success, has been the ability to partner with diverse stakeholders to align commercial strategies with business objectives as well as recruit, lead and advance a top-performing team. Selected contributions include… - Drove rapid growth in the client base, rising 10-fold in a 12-month period, and achieved 96% renewal rates by maintaining optimal service standards.- Established cutting-edge customer success processes, such as the development of a concierge-level service that enabled public sector clients to review and schedule the release of company earnings with confidence.- Launched company's A/R platform, facilitating tracking of all news releases, calculation of costs and billing currencies, issue of invoices via QuickBooks and provision of vital sales performance data.

Ridgefield, Ct

Led the turnaround of an underperforming non-profit organization, involving the development of strategic and tactical business plans to avoid liquidity, with full P&L accountability.My ability to engage fully with key stakeholders to effectively manage expectations as well as motivate the team through a challenging period of change ensured successful outcomes for the organization.Selected contributions include…- Boosted organization profile following delivery of a high-impact rebranding project, with memberships rising by 30% following a 10-year period of decline.- Optimized the customer experience, including the introduction of a benefits-based membership model offering new healthcare services.- Recognized by the Board for strong strategic planning and change management capabilities, combined with a passionate and motivational leadership style.

Ridgefield, Ct

Strategically led marketing and business development activities to engage with patrons, promote events and facilitate sustainable membership growth. Core responsibilities included market, trend and performance analysis, marketing budget management (of $375K total annual budget) and the development of engaging marketing actions and plans. I ensured a clear and consistent brand message across multiple channels.Selected contributions include… - Achieved 9% increase in ticket subscription rates (triple the national average) following the creation of targeted web advertising and print media content that utilized only 10% of budget.

Greater Chicago Area

Delivered targeted marketing content and promotional activities for a reputable regional entertainment business. This included leadership of E-commerce sales via the company website and 3rd party platforms.Selected contributions include… - Project managed over 50 successful events from the initial design and planning stages through to event delivery - leading to increased profitability over eight consecutive years.