For 20+ years, I have been immersed in IT Management with a focus on technology strategy, IT operations, infrastructure management, implementing and maintaining business applications and the provision of service delivery functions. In more recent years I have embraced the deeply challenging world of software development. My management philosophy is simple: happy thriving teams = happy loyal customers. If you are looking for a people-focused servant leader who sees teams at the root of innovation, please reach out.I am most proud of my work in implementing IT strategy, digital age infrastructure transformation, implementing Agile ways of working and coaching teams in mastering flow using Scrum.With an eye on the entrepreneurial age, I am a keen, certified practitioner of Agile and Scrum, using it to create self-organising teams that think like business owners, putting customers and outcomes first. I have observed first-hand how Agile principles and practices have fixed team dysfunctions (lack of trust, fear of conflict, lack of commitment, avoidance of accountability).Agile super-charges productivity at scale across all levels in the organisation enabling teams to do more with less. Agile increases focus on results and puts customers front and centre. Agile reduces the overheads of management by creating a climate of self-organisation.If you want to increase customer satisfaction, bake-in continual improvement and have a thriving happy team Agile could be what your IT team is looking for. I'd love to help.