Karla Ruelas Email & Phone Number

Guadalajara, Jalisco, México

• Ensure task completion of the full accounts payable cycle from receipt of invoices to their registration in our system.• Prepared and analyzed KPI reports as required.• Followed up at quarter-end close objectives for Accounts Payable (AP).• Actively guidance to team and coworkers on relevant processes.• Ensured adherence to all accounts payable policies and procedures.• Collaboration with my team to identify and implement improvements on procedures.• Ensure clear communication and guidance to solve issues related to processes and changes.• Supported audit processes aligned with compliance.

Guadalajara, Jalisco, México

• Payment run proposal review.• CIR, GRIR and support for audits internal and external.• Focus on procedures to improve efficiencies in process with adherence to the policy and guidelines in place.• Work with ESC team and involved areas on issue resolutions for AP.• Vendor´s account reconciliations.• Following up on payment claims.• Manual, urgent & down payment requests.• Support for creation of Purchase Orders.

Guadalajara, Jalisco, México

• Task completion of P2P process.• Request & eligibility on vendor quotes, based on price, quality, service, and delivery time.• Understanding of supply chain procedures.• Seek and exchange information for active support of any issue related to purchasing.• Ensure quality service to suppliers and internal customers.• Tracking deliveries and updating orders records.

Jalisco, México

• Handle customer inquiries via phone, email, chat, or in-person. • Completion of payment process for suppliers.• Address and resolve customer complaints and issues efficiently.• Gather and document customer feedback, suggestions, and complaints to help improve products and services.• Manage and mitigate difficult customer situations and de-escalate conflicts.• Prepare and review internal reports.