Karla Ruelas Email & Phone Number

Guadalajara, Jalisco, México

• Ensure task completion of the full accounts payable cycle from receipt of invoices to their registration in our system.
• Prepared and analyzed KPI reports as required.
• Followed up at quarter-end close objectives for Accounts Payable (AP).
• Actively guidance to team and coworkers on relevant processes.
• Ensured adherence to all accounts payable policies and procedures.
• Collaboration with my team to identify and implement improvements on procedures.

Guadalajara, Jalisco, México

• Payment run proposal review.
• CIR, GRIR and support for audits internal and external.
• Focus on procedures to improve efficiencies in process with adherence to the policy and guidelines in place.
• Work with ESC team and involved areas on issue resolutions for AP.
• Vendor´s account reconciliations.
• Following up on payment claims.

Guadalajara, Jalisco, México

• Task completion of P2P process.
• Request & eligibility on vendor quotes, based on price, quality, service, and delivery time.
• Understanding of supply chain procedures.
• Seek and exchange information for active support of any issue related to purchasing.
• Ensure quality service to suppliers and internal customers.
• Tracking deliveries and updating orders records.

Jalisco, México

• Handle customer inquiries via phone, email, chat, or in-person.
• Completion of payment process for suppliers.
• Address and resolve customer complaints and issues efficiently.
• Gather and document customer feedback, suggestions, and complaints to help improve products and services.
• Manage and mitigate difficult customer situations and de-escalate conflicts.
• Prepare and review internal reports.