Kruna Jambriško Email & Phone Number

Zagreb, Croatia

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Zagreb, Croatia

🍍 Specialist Account Manager in Q-Commerce - Empowering specialty stores to achieve peak performance and reach their maximum potential at Glovo• Establishing excellent and sustainable relationships with partners through proactive communication, identifying their needs and enhancing engagement 🤝• Analyzing partner business performance, prepared reports and dashboards, and ensured growth through KPI analysis 📊• Guaranteeing and improving partner's content quality to increase partner performance and Glovo's visibility through marketing and promotional activations 📣• Translating partner feedback into product, marketing, and operations improvements 📈• Onboarding new partners by providing all necessary tools and information 🛠️• Supporting closing partner deals alongside the sales team when needed 🤝• Acted as the main point of contact between Glovo's various departments and partners 🔄

Zagreb, Croatia

🌐 Account management and problem solving, building relationships with customers through positive and engaging communication • Providing top-tier customer support via email and chat to resolve customer inquiries, technical issues, and assistance requests for customers and VIP's 💬• Handling customer complaints by providing appropriate and timely solutions to ensure positive resolution 💻• Proactively working to diagnose and successfully troubleshoot technical problems 🦾• Coordinating with colleagues, developing knowledge base and assist in onboarding new team members 👥• Collaborating and working closely with technical, management and marketing team ✨

Zagreb, Croatia

💬 Worked in Bonbon's Online Customer Support under HT - biggest telecommunication company in Croatia. Started as a Customer Support Agent (phone) 📞 then promoted to -> Online Customer Support Specialist 💻 -> Junior Support Specialist -> Senior Support Specialist 💬• Building strong customer relationships through open and engaging communication while maintaining a positive, emphatic, and professional attitude 🌐• Responding to customer inquiries, providing product information and resolving technical issues 📧• Handling customer complaints and providing appropriate solutions to ensure positive outcome 📣• Successfully achieving monthly quality and sales targets through expert knowledge and strategic upselling and cross-selling techniques 🧠• Engaging threw social media platforms, managing content, and customer interactions 📱• Active teamwork, collaborating and communicating with colleagues and other teams 👥• Assisting in onboarding new team members and developing knowledge base 🦸‍♀️• Proficiently using Microsoft Office and internal programs for daily operations 👩‍💻• Participate in product training sessions, staying updated on new product releases and updates 📚

Cape May, New Jersey, United States

📍Worked two summer seasons in America as a server and general food and beverage branch manager 📅(June - November 2021; June - November 2022) • Active work with clients and customers, providing exceptional service, serving food and beverages 🍽️• Assisted in running a branch office: ordering food and beverages, organizing the store, maintaining the facility, ensuring health and safety standards, and preparing financial reports 📊• Organized, communicated, and worked with suppliers and colleagues 👥

Master'S Degree, Sociology; Ethnology And Cultural Anthropology

High School Graduate, Bilingual And Multilingual Education